Advice needed with Ashley Furniture

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weimfan
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Advice needed with Ashley Furniture

Post by weimfan »

Hope everyone is doing well, I have a situation that I need some advice on and this was the place I figured might have some insight or experienced similar issues and can help out. I will try to give an overview of everything up until this point and then go into my questions.

31 Dec 20 - Purchased a chest and bookcase from Ashley store in my local area, was told due to Covid and "demand" that deliveries were expected to take around 6-8 weeks vs their normal 4-6 week turnaround. I understand that things have been strained in all facets of life, so that was not an issue.

8 Mar 21 - I decided to give Ashley Customer service a call. Their automated system that tells you how many people are ahead of you, offers that if you would like to hang up, they will call you back. We proceeded to try that option only to find out that it does not work as intended. Because they will not call you back, even when you try on a separate phone number. So after being fooled not only once, but also twice, I reluctantly stayed on the line for about an hour and a half to get in touch with a service rep who told me that the chest has been ready for delivery for a few weeks and that the bookcase would be on the truck tomorrow to the distribution center. I believe back on the 10th of February, the salesman did message saying the chest was ready, but said the bookcase was projected around 26 Feb 21. When I texted him after not hearing back, he said he wasn't sure on the bookcase and to give them a call. I meant to put that in the beginning, but I remembered it about halfway through and didn't want to leave anything out. Anyways, I was told that I could have both the chest and bookcase delivered on 13 March 21, since the bookcase was coming in on the 9th of March. Wife and I are finally relieved to be getting what we have almost finished paying for already.

14 Mar 21 - Delivery comes in the afternoon to the house. Guy comes up to the door and states his name, and tells me he has a delivery for a chest. I explain that I was supposed to have a chest and a bookcase, to which he replies he was only given a chest. Not really anything I can do at this point, lets get the chest into the house. Upon a quick inspection of the furniture, everything seemed good and we called Ashley to let them know the chest was delivered but I was also expecting a bookcase. The individual on the other end states they don't see anything in their system about a bookcase, which made me a bit concerned. They then stated to call the customer service line again to inquire about the bookcase and schedule for the next delivery. Sent the delivery guy off with a couple of waters ( not really sure if a tip is expected for this kind of thing, and I did not have cash on me.) and thanked him for his time. About 30 minutes later, I mustered up the energy to want to call and be on hold again for another hour. But before I did, I went to do a more thorough inspection of the chest. There were some minor chips that were annoying but nothing that I can see from that far. The issue with the chest is on the top drawer, the glider on one side was either not installed properly or was damaged in transit. It doesn't lock at a certain distance like the others and the drawer comes out at an weird angle. Its hard to explain, but I don't know how to fix it and Youtube was a bust. I call Ashley and to my pleasant surprise, I was only on hold for 45 minutes this time. Customer rep states that the bookcase did not show up to the distribution center and that they would call to schedule when it was in. This is where the disdain for Ashley begins to manifest. The response for the issues with the gliders was that they would ship some to my address and when they got there to give them a call. A Ashley furniture repair specialist will then come out and fix my furniture. I was curious as to why they couldn't have the specialist give me a call when the part was in and schedule a repair time but after going through the rest of this journey, I really think its because they hope you forget or do not care enough and just deal with the issue. Plus, there is more than one way to skin a cat I suppose, so I accepted and hung up.

28 Mar 21 - The previous day I was called and told the bookcase was ready to go, and it would be the first delivery for 28 Mar 21 on this drivers route. Great, we will finally have everything we ordered and be done with Ashley once the gliders come in. I was wrong. Bookcase comes in prompt at around 9:30 in the morning. Bookcase itself looks great, no visible scratches or anything like that. The two shelves it came with were wrapped in protective plastic that I was unable to see through at the time. The driver seemed a little rushed and didn't even call to confirm delivery like the first driver did. I thought it was odd, but he might have a busy day ahead so didn't think too much of it. The driver left and I immediately went to put the shelves on before Saturday procrastination set in. I cut open the plastic protection for the shelves and to my dismay, I had been bamboozled once again. One shelf was fine, had everything it needed to mount it up to the book case and work as intended. The other shelf had no mounts whatsoever, one of the holes drilled out had torn a good chunk off of the shelf making it unusable and had two spots with only 1 hole drilled in instead of the two that the mounts required. I think I told my wife you have got to be kidding me ( in more colorful language of course). I attempted to call the delivery driver to come back and pick this crap up. After the first ring, I was sent straight to voicemail and I knew I would have to once again call customer service. This time it only took around 20 minutes or so to get on the phone with someone, which will be the current fastest time in this adventure. I explained to the rep my situation and they were on the fence about what to do. I informed them that I do not think they would be capable of fixing the issue on the shelf that I have in my possession and offer to send pictures of what was wrong. They accept and I send them. A few minutes later, the representative states that I was correct and they were going to have to order a new shelf. I wanted them to come pick it up but I think I was just fed up and did not want to talk to them anymore, so I agreed with them sending a new shelf. They said I would receive an email within 5-10 business days with tracking information on the shelf. Judging by how things have gone so far, it was safe to say I was skeptical that would be correct. I was right.

30 Apr 21 - No communication for a month, besides my wife writing an bad review on their google reviews and getting a reply asking to email them with the problem. A week of attempting that only got us to the point of that individual telling us that they were not able to view our ticket because they were part of a different division and forwarded our email to the appropriate division. After waiting another week with no reply, I was once again forced to communicate with the beast. I called up and after another 45 minute wait, I was given the opportunity to speak to another representative. I must have some really bad karma because I was informed that currently their system was down and my file could not be viewed. "Ok I understand technical issues that are out of your scope of control, that is fine. Can you call me back when the system is up so I can get this issue resolved?". "Sure!" . I proceed to give them my telephone number, and in case it rang busy, I also gave them my Wife's phone number to maybe double the chances of us picking up. If you guessed that they called back when the system was up, you would be mistaken.

1 May 21 - After waiting around 26 hours from my call on the 30th of April, I decided that I wasn't going to get the call and I was going to have to call them once again. I was on hold for around forty minutes today when someone picked up. I politely explained my situation up to this point and asked to see what the status was for my replacement parts. Put on another 10 minute hold. When they got back they stated that the reason I had received no information is because it has not shipped yet. Ok, so when is it now expected to ship? Well Mr. Weimfan, the system says the wait time is indefinite. I am thinking to myself ARE YOU SERIOUS?! But my grandma would be mad if I did not show my manners, so instead of saying what I really felt, I just asked, well what am I supposed to do with this information? I was placed on a much briefer hold this time to the answer of " Maybe late July". I think if I saw myself I probably had the eye twitch like Inspector Dreyfus in the Pink Panther. "Alright, I don't really think that's reasonable and I don't believe it will come in any time close to that, judging from my past experience. Can you guys just come pick up the furniture so I can get my money back and spend it somewhere else?" They say that they will see what they can do, but the request has to be submitted through a supervisor and places me on hold once again. About 10 minutes later, I hear the hold music shut off, and instantly, they hang up.

I am serious, they hung up on me. I was fairly livid to say the least, but I thought mistakes happen and I was going to wait for a call back since they hung up on me. Nope. I waited several minutes and called once more. 15 more minutes on hold and finally an answer. I explain that I was hung up on and didn't receive a call back. It was a different rep, so I explained everything over again and get placed on hold once again. A few minutes later, the music stops and another click. I was hung up on once again. At this point I contemplated just not calling back, and instead was going to research a legal route to getting these issues resolved. This time they actually called back fairly quickly, apologized for hanging up and we continued on. It was explained to me that they have both items in stock and could deliver them to me. However due to us having already paid off the furniture they would have to open a ticket on Monday and schedule delivery then. I asked again if there was any way to just have them take the furniture back and get a refund, because I was done dealing with them. They stated that since the furniture had been in my house for as long as it has been, we cannot have it refunded. I was furious at this point. I probably came off a little coarse but I think I was just done with the entire process. After a few more minutes of back and forth going nowhere, I gave up trying to contest the issue of refunding. Now I have to wait until Monday to see if they follow up like they said.

TL:DR - Ashley delivered some subpar furniture, wont refund it due to it being in my house too long, but is sending replacements supposedly on 7 May 21. I am worried that they will also have some issues and want to know my options for recourse? Also, save your time and do not shop at Ashley.

My questions are as follows -

1) Am I being unreasonable in any way from the description that I have given? I understand that with Covid things take longer and resources are strained, but I feel like this goes beyond that into the realm of just being an absolute terrible furniture company. I believe that I should be owed a refund but belief and the law are two different things.

2) Is there any other options that I have for recourse? I am no lawyer but would something like this be a breach of contract? If they provide the same furniture in better condition than the first time then I have no leg to obviously stand on, but with the constant follow up and being consistently late on their deliveries has been aggravating to say the least. I am a resident of Texas if that helps.

3) When/if the new furniture does arrive I plan on being extra thorough and have my Wife check it as well. My question is what do you think would be reasonable to reject the furniture delivery? I expect there to be some physical damage, furniture is bulky. Small chips and what not are to be expected but I also dont want to be pushed over again. So far they have had a 100% failure rate on delivering acceptable furniture so I am not expecting that to change to be honest.

I don't have any other questions at this time that I can think of. If you have read this far I really appreciate the time you took, as I know it took a lot of time for me to type all of this. The furniture in question is about $1200 USD so I know its not a lot, but I really feel like we were screwed over and wanted to see my options. Even if there's nothing I can do I hope to at least take this as a fairly cheap learning opportunity and never shop at Ashley ever again. Maybe even help someone else avoid having to go through this crap also. If this post violates any board rules please let me know so I can edit or delete accordingly, thanks!
Flyer24
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Re: Advice needed with Ashley Furniture

Post by Flyer24 »

Topic moved to Personal Consumer Issues.
brian91480
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Re: Advice needed with Ashley Furniture

Post by brian91480 »

What I cannot figure out is... why did you keep calling the 1-800 number "sinkhole from hell"?

I would have camped out at the local Ashley Furniture store... staring eyeball to eyeball with the manager.

It's a lot easier to blow off an email, voice-mail, or phone call. Face to face usually provides much better results.

Don't make a scene. Be respectful, but very firm. Most managers will try to avoid confrontation and do right by customers when possible.
Dyloot
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Re: Advice needed with Ashley Furniture

Post by Dyloot »

I recently furnished a home. I used the Ashley website and the Ashley store for numerous purchases.

The website dealings, like other online furniture retailers, was a comedy of errors. There was at least a 50% chance the furniture was going to arrive damaged. If I could could repair it, and the damage wasn't visible, it was an opportunity to get the furniture at a steep discount. I easily negotiated 40% off.

Ashley online attempted to deliver a bedside table twice--both times a corner was absolutely crushed. In the end the rep refunded me and gave me an extra $35 for the dump fee. As I said, a total comedy of errors.

My experience with the Ashley store was quite a bit better--but I definitely had situations where the installer was rushing out the door. I found you really needed to slow down the final moments of the transaction or be left with problems.

I don't think you're being unreasonable, but I think legal action is just a continued waste of your time. You could return to the store (as another poster suggested) and see if their in-person customer service will do something to make it right. You could ask for a percentage off--I found that this was a common practice in my dealings with the high volume furniture operations.

Good luck. It sounds like this will all get sorted at some point soon and you can return your energies to more productive things.
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Bernard
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Re: Advice needed with Ashley Furniture

Post by Bernard »

Ashley Furniture is the furniture equivalent to payday loans. It's really THAT very simple.
heikejohn1
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Re: Advice needed with Ashley Furniture

Post by heikejohn1 »

As an avid "Court TV watcher"
Any way you could file in Small Claims Court and request a refund? They can have their defective furniture back, and you can buy something from a different Company.
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galawdawg
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Re: Advice needed with Ashley Furniture

Post by galawdawg »

weimfan wrote: Sat May 01, 2021 10:11 pm Wife and I are finally relieved to be getting what we have almost finished paying for already.
What does this mean? Did you pay for your purchase with a credit card? If so, if the matter is not resolved on May 7, file a dispute with the issuer. Keep it short, simple, and to the point.

If you didn't pay by credit card and the matter is unresolved on May 7, I'd recommend you send a letter to the CEO of Ashley Furniture at their corporate address. Send it certified mail, return receipt requested. If you want them to take it seriously, keep it to one page and keep it simple. Something like this:
On ___ day I purchased a chest and a bookcase from Ashley Furniture. Delivery was to occur in six to eight weeks. On _______ , delivery was scheduled for both items, however, only the chest was delivered. The chest had was damaged/defective when delivered as follows:__________. Repair was promised but has not occurred. On ________, the bookcase was delivered. The bookcase was damaged/defective when delivered as follows: _______________. Repair was promised but has not occurred. Repeated efforts to resolve this with your customer service department have been unsuccessful. Replacement of both items was promised for May 7, however, that did not occur.

I expect this to be resolved by pickup of the defective/damaged furniture and a full refund within ____ business days of receipt of this letter.
If a credit card dispute and/or letter to the CEO still doesn't resolve the issue, file a small claims case in the justice court system. Here is a guide published by the State of Texas that explains how to do that: https://guides.sll.texas.gov/small-claims

Good luck. IANYL.
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galawdawg
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Re: Advice needed with Ashley Furniture

Post by galawdawg »

Bernard wrote: Sun May 02, 2021 12:34 am Ashley Furniture is the furniture equivalent to payday loans. It's really THAT very simple.
The Kmart of home furnishing retailers...

OP would probably get a better price, better quality and better service shopping on Wayfair.
acegolfer
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Re: Advice needed with Ashley Furniture

Post by acegolfer »

I learned that ashley furniture isn't a traditional furniture store with stores/storage/delivery/maintenance system. It may have front stores and 1-800 number but all the other operations are handled by local subcontractors. In my area, the local subcontractor is the largest B&M furniture store. My experience with them (not Ashley proper) was superb. I had a table swapped out twice because of imperfection. YMMV.
surfinagin
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Re: Advice needed with Ashley Furniture

Post by surfinagin »

Relative found 2 bookcases on the Ashley website at a "great sale price".
Bookcases were absolute junk -not worth anywhere near the "sale" price.
Ashley agreed to provide a refund.
Relative now aware low-priced Ashley Furniture is also low quality.
Nowizard
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Re: Advice needed with Ashley Furniture

Post by Nowizard »

Other than perceived quality of the furniture, one experience resulted in our deciding to never go to Ashley again unless looking for a specific item they carried that was low cost, low quality. On one occasion when we walked into the outer area beyond the first set of doors but not yet into the store, an employee stopped us and asked that we retreat and go in a nearby, side door. As he followed us around as we looked at specific items, we talked, and I asked why he had us come in what I called the "Service entry." He laughed and said that associates stand near the door as they rotate to aid arriving customers. He said that entry of a customer is charted by name with an associate when customers enter and that the associate has a quota of $300 sold per customer. He was under that quota and wanted to help us without risk to his sales profile.

Tim
Topic Author
weimfan
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Re: Advice needed with Ashley Furniture

Post by weimfan »

Morning All,

Surprised this received as many responses as it did, thanks everyone for reading. I will try to reply as best as I can.
brian91480 wrote: Sat May 01, 2021 11:17 pm What I cannot figure out is... why did you keep calling the 1-800 number "sinkhole from hell"?

I would have camped out at the local Ashley Furniture store... staring eyeball to eyeball with the manager.

It's a lot easier to blow off an email, voice-mail, or phone call. Face to face usually provides much better results.

Don't make a scene. Be respectful, but very firm. Most managers will try to avoid confrontation and do right by customers when possible.
@brian91480 - I suppose I could have gone that route. My last customer service issue was with Sprint that also came from around December of last year and I found better success with getting our issue resolved on the phone vs in person. I think I spent 5 or so hours in store trying to get that problem taken care of only to be told there was nothing they could do and I would have to call their customer service line. CS had it taken care of within an hour and a half. I just haven't had much luck on the in person route and figured it would be the same for this.
Dyloot wrote: Sun May 02, 2021 12:08 am I recently furnished a home. I used the Ashley website and the Ashley store for numerous purchases.

The website dealings, like other online furniture retailers, was a comedy of errors. There was at least a 50% chance the furniture was going to arrive damaged. If I could could repair it, and the damage wasn't visible, it was an opportunity to get the furniture at a steep discount. I easily negotiated 40% off.

Ashley online attempted to deliver a bedside table twice--both times a corner was absolutely crushed. In the end the rep refunded me and gave me an extra $35 for the dump fee. As I said, a total comedy of errors.

My experience with the Ashley store was quite a bit better--but I definitely had situations where the installer was rushing out the door. I found you really needed to slow down the final moments of the transaction or be left with problems.

I don't think you're being unreasonable, but I think legal action is just a continued waste of your time. You could return to the store (as another poster suggested) and see if their in-person customer service will do something to make it right. You could ask for a percentage off--I found that this was a common practice in my dealings with the high volume furniture operations.

Good luck. It sounds like this will all get sorted at some point soon and you can return your energies to more productive things.
@dyloot - I didn't even think of trying to negotiate a % off vs a full refund when on the phone yesterday. The last time we purchased furniture was 2018 when we bought our house, and the dealings with another company that we ended up going with were pleasant, and the furniture came in on time with hardly a scratch between everything. I guess haggling on price is something I will just need to get better at. After sleeping on it I also agree that legal action probably is just a waste at this point and not worth the time vs reward.
Bernard wrote: Sun May 02, 2021 12:34 am Ashley Furniture is the furniture equivalent to payday loans. It's really THAT very simple.
@bernard - After going through everything I would have to agree 100%.
heikejohn1 wrote: Sun May 02, 2021 6:38 am As an avid "Court TV watcher"
Any way you could file in Small Claims Court and request a refund? They can have their defective furniture back, and you can buy something from a different Company.
@heikejohn1 - I used to love watching court tv when I was younger. I stopped after it changed to Trutv or whatever it is today. I think I could file a claim with the local justice of the peace court in our county but I think everything with the courts here has been backed up for some time. Once I graduate college next spring I plan on moving back east so I would have to fly back to make a court date if it took too long.
galawdawg wrote: Sun May 02, 2021 6:59 am What does this mean? Did you pay for your purchase with a credit card? If so, if the matter is not resolved on May 7, file a dispute with the issuer. Keep it short, simple, and to the point.

If you didn't pay by credit card and the matter is unresolved on May 7, I'd recommend you send a letter to the CEO of Ashley Furniture at their corporate address. Send it certified mail, return receipt requested. If you want them to take it seriously, keep it to one page and keep it simple. Something like this:
On ___ day I purchased a chest and a bookcase from Ashley Furniture. Delivery was to occur in six to eight weeks. On _______ , delivery was scheduled for both items, however, only the chest was delivered. The chest had was damaged/defective when delivered as follows:__________. Repair was promised but has not occurred. On ________, the bookcase was delivered. The bookcase was damaged/defective when delivered as follows: _______________. Repair was promised but has not occurred. Repeated efforts to resolve this with your customer service department have been unsuccessful. Replacement of both items was promised for May 7, however, that did not occur.

I expect this to be resolved by pickup of the defective/damaged furniture and a full refund within ____ business days of receipt of this letter.
If a credit card dispute and/or letter to the CEO still doesn't resolve the issue, file a small claims case in the justice court system. Here is a guide published by the State of Texas that explains how to do that: https://guides.sll.texas.gov/small-claims

Good luck. IANYL.
@galawdawg - We opted in for the no interest for 6 month financing that these places always have and paid it off in 4 months vs 6 to avoid any of the issues that arise with their special terms at the end of the financing. I believe all payments to Ashley were made via CC with USAA as it gives a little bit of cash back. I guess I will need to see what the outcome is on delivery but I think I will try to go your route if it ends up a bust again.
acegolfer wrote: Sun May 02, 2021 7:19 am I learned that ashley furniture isn't a traditional furniture store with stores/storage/delivery/maintenance system. It may have front stores and 1-800 number but all the other operations are handled by local subcontractors. In my area, the local subcontractor is the largest B&M furniture store. My experience with them (not Ashley proper) was superb. I had a table swapped out twice because of imperfection. YMMV.
@acegolfer - That is interesting to know, I wasn't aware of that. I guess that would explain some of the confusing information/lack of information that is coming from their end. Next furniture purchases I think I will put a little more time in investigation on the company we are buying from.
surfinagin wrote: Sun May 02, 2021 7:30 am Relative found 2 bookcases on the Ashley website at a "great sale price".
Bookcases were absolute junk -not worth anywhere near the "sale" price.
Ashley agreed to provide a refund.
Relative now aware low-priced Ashley Furniture is also low quality.
@surfinagin - After this process I am painfully aware now as well. Hopefully I can reduce the lesson price down from 1200.
Nowizard wrote: Sun May 02, 2021 7:42 am Other than perceived quality of the furniture, one experience resulted in our deciding to never go to Ashley again unless looking for a specific item they carried that was low cost, low quality. On one occasion when we walked into the outer area beyond the first set of doors but not yet into the store, an employee stopped us and asked that we retreat and go in a nearby, side door. As he followed us around as we looked at specific items, we talked, and I asked why he had us come in what I called the "Service entry." He laughed and said that associates stand near the door as they rotate to aid arriving customers. He said that entry of a customer is charted by name with an associate when customers enter and that the associate has a quota of $300 sold per customer. He was under that quota and wanted to help us without risk to his sales profile.

Tim
@nowizard - I wish I had heard that story beforehand, because that would have kept me away from ever stepping foot in their store. Really the only reason we went to begin with was to find something that closely matched furniture that we purchased previously but was no longer continued by the original seller. Ashley unfortunately had the closest matching color and design to ours so we went with it. Funnily enough the salesman talked about how bad the other companies furniture was. He was a good liar I will give him that.
Broken Man 1999
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Re: Advice needed with Ashley Furniture

Post by Broken Man 1999 »

galawdawg wrote: Sun May 02, 2021 7:01 am
Bernard wrote: Sun May 02, 2021 12:34 am Ashley Furniture is the furniture equivalent to payday loans. It's really THAT very simple.
The Kmart of home furnishing retailers...

OP would probably get a better price, better quality and better service shopping on Wayfair.
:thumbsup :thumbsup for Wayfair.

A DD has purchased large and small furniture pieces, rugs, even some light fixtures. What I have seen has been good quality, and decent pricing. So far no damage for her orders.

Broken Man 1999
“If I cannot drink Bourbon and smoke cigars in Heaven then I shall not go." - Mark Twain
TheGiantess
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Re: Advice needed with Ashley Furniture

Post by TheGiantess »

I agree with Galadawg, we have had great success writing a letter to the "Chiefs" of the company. We don't just send to the CEO and often we include a few members of the Board of Directors in care of the company. They probably never see the letter but it makes us feel better. We have always gotten a great response by doing this. Most customer service people have no power to really resolve issues, that has been my experience anyway.
Good Luck
TG
daheld
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Re: Advice needed with Ashley Furniture

Post by daheld »

Ashley is awful. Get your money back, get rid of the furniture, then give your business to someone who is selling you furniture they actually have in stock locally.

Seriously, my parents are tightwads and raised me as one. But the best thing they ever encouraged me to spend money on without guilt is good quality furniture. It's worth it.
egrets
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Re: Advice needed with Ashley Furniture

Post by egrets »

I would call your credit card company and see if you can reverse the charges. Then have Ashley come pick up the junk.

The only instance where I devoted that much time to a purchase problem was when Lowe's messed up the installation of a screen door (hint: they use fly by night contractors and the store has 4-5 "managers" none of whom is actually the manager.)
Monsterflockster
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Re: Advice needed with Ashley Furniture

Post by Monsterflockster »

egrets wrote: Sun May 02, 2021 10:15 am I would call your credit card company and see if you can reverse the charges. Then have Ashley come pick up the junk.

The only instance where I devoted that much time to a purchase problem was when Lowe's messed up the installation of a screen door (hint: they use fly by night contractors and the store has 4-5 "managers" none of whom is actually the manager.)
This.

Your first mistake is you shopped at Ashley furniture. I’d contest on your credit card.
sasquatch12
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Re: Advice needed with Ashley Furniture

Post by sasquatch12 »

Yeah I went into Ashley furniture one time to check the quality of their furniture and it looks decent from afar. However upon closer inspection you can see how poorly constructed it is. Also avoid Bel Furniture they are very crappy as well. They are basically disposable furniture. I prefer to buy higher quality furniture but I understand not everyone wants to spend that kind of money on furniture. I would contest with your credit card company.
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weimfan
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Re: Advice needed with Ashley Furniture

Post by weimfan »

Just an update for everyone.

Wife and I called USAA to dispute the charge how many of you have mentioned in your post and I am just gathering any supporting documentation for our side of the dispute. I have never done a transaction dispute before but I assume sales receipt, call records, anything in writing and photos of the damaged property would be necessary. Anything else that would be pertinent for the bank to know?

I also plan on informing Ashley tomorrow if their CS rep gives me a call back like they said there were supposed to that the transactions are currently being disputed with our bank and we are awaiting the outcome of the dispute before we proceed. Figure there was nothing else to say to them until that has occured.

I appreciate all the help and advice from everyone. Hopefully we get this taken care of in our favor and buy something worth the money.
profnot
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Re: Advice needed with Ashley Furniture

Post by profnot »

My neighbor had a bad experience with Ashley's. Took her well over a month to get a refund for a desk that was never delivered.
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willthrill81
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Re: Advice needed with Ashley Furniture

Post by willthrill81 »

We had substantial product quality issues with Ashley furniture that we bought over a decade ago. Consequently, I now refer to the company as 'Trashley'.
“Good and ill have not changed since yesteryear; nor are they one thing among Elves and Dwarves and another among Men.” J.R.R. Tolkien, The Lord of the Rings
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