Why does Vanguard hide its phone number?

Discuss all general (i.e. non-personal) investing questions and issues, investing news, and theory.
Topic Author
montanagirl
Posts: 1383
Joined: Thu Nov 19, 2009 4:55 pm
Location: Montana

Why does Vanguard hide its phone number?

Post by montanagirl »

I had to do a system restore yesterday and I think I hit reset by mistake. I've lost all my defaults and passwords.

I tried to log in to Vanguard but now it doesn't recognize the device, or give me security questions so I can register it. Looked all over for a number but went around in circles. Found it online but was put on infinite hold. I'll wait til after market close.

But what happened? VG Help and customer service used to be so good!

Did they offshore it like PayPal, Citibank et al?
stan1
Posts: 8911
Joined: Mon Oct 08, 2007 4:35 pm

Re: Why does Vanguard hide its phone number?

Post by stan1 »

Vanguard is low cost not high quality. Low cost and high quality are generally exclusive of each other. They would rather you interact with them online than through the phone. The phone number has been hard to find for several years now.
livesoft
Posts: 73338
Joined: Thu Mar 01, 2007 8:00 pm

Re: Why does Vanguard hide its phone number?

Post by livesoft »

I think Vanguard found out that most customers get their questions answered at Bogleheads.org which is open 365/24/7, so they shut down their phone service.
Wiki This signature message sponsored by sscritic: Learn to fish.
ScottW
Posts: 158
Joined: Tue Mar 25, 2008 8:13 am

Re: Why does Vanguard hide its phone number?

Post by ScottW »

I went into the "Contact Us" link, chose "I'm having problems with security codes" and saw this:

Our representatives can be reached at 877-662-7447 8 a.m. to 8 p.m. Eastern time, Monday through Friday
runner3081
Posts: 3565
Joined: Mon Aug 22, 2016 3:22 pm

Re: Why does Vanguard hide its phone number?

Post by runner3081 »

Most companies do this today.

Multiple clicks to find them.
User avatar
celia
Posts: 11403
Joined: Sun Mar 09, 2008 6:32 am
Location: SoCal

Re: Why does Vanguard hide its phone number?

Post by celia »

It sounds like you are mixing up two problems. The first was having to restore your computer. The second was trying to sign in to Vanguard, with an "unrecognized" computer. I've been using someone else's computer to sign in (without cookies) and I'm fine. Since Vanguard may not recognize your "new" computer, they may ask you an extra security question, but if you remember the answer, you will be fine. And if they send a security code to your phone, that will work the same as usual.

You can find their phone number on any statement or tax form. I think there are different phone numbers for your level of assets: regular, Select, Flagship. There might also be different phone numbers for your geographic part of the country.
Topic Author
montanagirl
Posts: 1383
Joined: Thu Nov 19, 2009 4:55 pm
Location: Montana

Re: Why does Vanguard hide its phone number?

Post by montanagirl »

celia wrote: Tue Aug 25, 2020 2:37 pm It sounds like you are mixing up two problems. The first was having to restore your computer. The second was trying to sign in to Vanguard, with an "unrecognized" computer. I've been using someone else's computer to sign in (without cookies) and I'm fine. Since Vanguard may not recognize your "new" computer, they may ask you an extra security question, but if you remember the answer, you will be fine. And if they send a security code to your phone, that will work the same as usual.
They didn't do any of that. No options whatsoever. Just SOL.

I don't see any way around that without a tech support call.
User avatar
celia
Posts: 11403
Joined: Sun Mar 09, 2008 6:32 am
Location: SoCal

Re: Why does Vanguard hide its phone number?

Post by celia »

livesoft wrote: Tue Aug 25, 2020 2:30 pm I think Vanguard found out that most customers get their questions answered at Bogleheads.org which is open 365/24/7, so they shut down their phone service.
This reminds me of a police department that changed their non-911 phone number to be unlisted a couple of years ago. Maybe they were also getting too many phone calls???
:oops:
Seasonal
Posts: 2091
Joined: Sun May 21, 2017 1:49 pm

Re: Why does Vanguard hide its phone number?

Post by Seasonal »

Try installing the Vanguard app on your phone. Sometimes that works better than logging in on a computer. If that doesn't work, try a different browser.

What exactly is the web site doing when you try to log in?
yohac
Posts: 387
Joined: Sat Sep 01, 2018 1:42 pm

Re: Why does Vanguard hide its phone number?

Post by yohac »

This is why I stopped using their security option "restrict unrecognized computers, browsers, aggregation service, or mobile devices from accessing my accounts." Sounds more secure but when your system crashes and you lose the precious cookie, you're in a spot.
User avatar
mhc
Posts: 4186
Joined: Mon Apr 04, 2011 10:18 pm
Location: NoCo

Re: Why does Vanguard hide its phone number?

Post by mhc »

google: vanguard phone number
1 (877) 662-7447

google knows everything and is fast
User avatar
JPH
Posts: 1055
Joined: Mon Jun 27, 2011 8:56 pm

Re: Why does Vanguard hide its phone number?

Post by JPH »

I received an email from Vanguard a couple of days ago telling me that my access to my account now is denied because someone tried to log into my account too many times with the wrong password. To have access restored they say to call 800-608-8614. I have not tried it. They did reassure me that I can still use the public areas of their website to learn about Vanguard funds and services.

Edited to add: I tried this number. It is automated but they gave me a temporary password and I easily restored my access with a new secure password.
Last edited by JPH on Tue Aug 25, 2020 3:31 pm, edited 1 time in total.
While the moments do summersaults into eternity | Cling to their coattails and beg them to stay - Townes Van Zandt
Topic Author
montanagirl
Posts: 1383
Joined: Thu Nov 19, 2009 4:55 pm
Location: Montana

Re: Why does Vanguard hide its phone number?

Post by montanagirl »

mhc wrote: Tue Aug 25, 2020 3:11 pm google: vanguard phone number
1 (877) 662-7447

google knows everything and is fast
As I said in my post...
egrets
Posts: 282
Joined: Sun Jul 05, 2020 2:56 pm

Re: Why does Vanguard hide its phone number?

Post by egrets »

montanagirl wrote: Tue Aug 25, 2020 2:40 pm
celia wrote: Tue Aug 25, 2020 2:37 pm It sounds like you are mixing up two problems. The first was having to restore your computer. The second was trying to sign in to Vanguard, with an "unrecognized" computer. I've been using someone else's computer to sign in (without cookies) and I'm fine. Since Vanguard may not recognize your "new" computer, they may ask you an extra security question, but if you remember the answer, you will be fine. And if they send a security code to your phone, that will work the same as usual.
They didn't do any of that. No options whatsoever. Just SOL.

I don't see any way around that without a tech support call.
I am confused about what is happening. Also I don't know what SOL means. I sign into Vanguard all the time using two factor authentication. And I'm sure sometimes they don't recognize my location as I use a mobile hotspot, but I don't recall their saying that.

Are you saying you forgot your password and they gave you no way to recover from that?

I was really annoyed when they hid their phone number. I am still annoyed about it whenever I need to call them. Nothing says poor customer service like making it hard to reach customer service.
Topic Author
montanagirl
Posts: 1383
Joined: Thu Nov 19, 2009 4:55 pm
Location: Montana

Re: Why does Vanguard hide its phone number?

Post by montanagirl »

Seasonal wrote: Tue Aug 25, 2020 2:52 pm Try installing the Vanguard app on your phone. Sometimes that works better than logging in on a computer. If that doesn't work, try a different browser.

What exactly is the web site doing when you try to log in?
Just said the device was not recognized. Period. No clues given. No links.

I'll figure it out...tomorrow.

But I am really sad about Vanguard service. I had no idea they had gone this route. :|
User avatar
dogagility
Posts: 1096
Joined: Fri Feb 24, 2017 6:41 am

Re: Why does Vanguard hide its phone number?

Post by dogagility »

livesoft wrote: Tue Aug 25, 2020 2:30 pm I think Vanguard found out that most customers get their questions answered at Bogleheads.org which is open 365/24/7, so they shut down their phone service.
Thanks for the chuckle! :beer
All children spill milk. Learn to smile and wipe it up. -- A Farmer's Wife
User avatar
gwe67
Posts: 352
Joined: Mon Dec 23, 2013 9:52 pm

Re: Why does Vanguard hide its phone number?

Post by gwe67 »

On the other hand, Equifax forces you to call them, wait on hold forever, then get disconnected. All in a vain attempt to get your free credit report.
Support this site with a purchase thru Amazon: | http://www.amazon.com/s/?search-alias=aps&tag=bogleheads.org-20&field-keywords=Bogleheads
AZAttorney11
Posts: 758
Joined: Wed Jan 21, 2015 12:12 pm

Re: Why does Vanguard hide its phone number?

Post by AZAttorney11 »

Because they are trying to get you to use their 24/7 online chat feature instead.
bondsr4me
Posts: 1525
Joined: Fri Oct 18, 2013 7:08 am

Re: Why does Vanguard hide its phone number?

Post by bondsr4me »

AZAttorney11 wrote: Tue Aug 25, 2020 3:52 pm Because they are trying to get you to use their 24/7 online chat feature instead.
they actually have this now?
User avatar
FIREchief
Posts: 5316
Joined: Fri Aug 19, 2016 6:40 pm

Re: Why does Vanguard hide its phone number?

Post by FIREchief »

livesoft wrote: Tue Aug 25, 2020 2:30 pm I think Vanguard found out that most customers get their questions answered at Bogleheads.org which is open 365/24/7, so they shut down their phone service.
I always got more useful answers on Bogleheads than by calling VG customer service. I once had to explain to a VG rep that we could in fact do what I was asking by referencing chapter and verse in the fund prospectus. At that point I was told that I would need to talk to a specialist and, despite it being around 3:00 PM in my time zone, that their specialists were in a different time zone and had all gone home for the day. :oops:

All past tense..... :twisted:
I am not a lawyer, accountant or financial advisor. Any advice or suggestions that I may provide shall be considered for entertainment purposes only.
AZAttorney11
Posts: 758
Joined: Wed Jan 21, 2015 12:12 pm

Re: Why does Vanguard hide its phone number?

Post by AZAttorney11 »

bondsr4me wrote: Tue Aug 25, 2020 4:02 pm
AZAttorney11 wrote: Tue Aug 25, 2020 3:52 pm Because they are trying to get you to use their 24/7 online chat feature instead.
they actually have this now?
No, of course not.
User avatar
MNGopher
Posts: 516
Joined: Tue Jun 16, 2015 1:44 pm
Location: Minnesota

Re: Why does Vanguard hide its phone number?

Post by MNGopher »

All major financial institutions seem to like to hide their phone numbers. Then once you find the number you will be placed on hold for 20 minutes to an hour, while listening to elevator music. After which you will be connected to the first tier of operators, whom often struggle with the English language. After they can't help you, you will be placed on hold again until you are connected to one of the second tier of operator who you can understand better, but are only slightly more helpful. This can go on for quite a while. I had to go through this with a new bank this week.
User avatar
Toons
Posts: 13793
Joined: Fri Nov 21, 2008 10:20 am
Location: Hills of Tennessee

Re: Why does Vanguard hide its phone number?

Post by Toons »

Instant Google Search
"Contact Vanguard'

The Vanguard Group · Customer service
Phone 1 (877) 662-7447
Messenger -Chat online with a representative


:mrgreen:
"One does not accumulate but eliminate. It is not daily increase but daily decrease. The height of cultivation always runs to simplicity" –Bruce Lee
User avatar
bertilak
Posts: 7843
Joined: Tue Aug 02, 2011 5:23 pm
Location: East of the Pecos, West of the Mississippi

Re: Why does Vanguard hide its phone number?

Post by bertilak »

Start with https://support.vanguard.com/
  • Click on "Get Technical Support"

    Click on "I need help logging on to my account"

    Click on "Recommended -- Safely recover your user name or reset your password"
I'm not sure what to do about "device was not recognized" but suspect something to do with cookies. Simplest thing might be to try a different browser before messing with your cookies.
May neither drought nor rain nor blizzard disturb the joy juice in your gizzard. -- Squire Omar Barker (aka S.O.B.), the Cowboy Poet
User avatar
rob
Posts: 3327
Joined: Mon Feb 19, 2007 6:49 pm
Location: Here

Re: Why does Vanguard hide its phone number?

Post by rob »

It's worse than just the general nbr.... I've had an issue recently where Vanguard made a mistake on a rollover.... Finally you get someone to accept there is an issue and they needed to have someone else call me back.... ok.... They do - leave a message BUT their phone diverts back to the general nbr so you cannot call the specific person back therefore causing yet another ticket for someone to call back.... rinse and repeat.... It's classic poor customer "service" cycle.....
| Rob | Its a dangerous business going out your front door. - J.R.R.Tolkien
User avatar
goingup
Posts: 3906
Joined: Tue Jan 26, 2010 1:02 pm

Re: Why does Vanguard hide its phone number?

Post by goingup »

In days of yore, before using the internet was common, I would (gasp) actually call Vanguard to transact business.

The number: 1-800-OnBoard. I just tried it and it still works. :D
Topic Author
montanagirl
Posts: 1383
Joined: Thu Nov 19, 2009 4:55 pm
Location: Montana

Re: Why does Vanguard hide its phone number?

Post by montanagirl »

bertilak wrote: Tue Aug 25, 2020 5:39 pm Start with https://support.vanguard.com/
  • Click on "Get Technical Support"

    Click on "I need help logging on to my account"

    Click on "Recommended -- Safely recover your user name or reset your password"
I'm not sure what to do about "device was not recognized" but suspect something to do with cookies. Simplest thing might be to try a different browser before messing with your cookies.
Of course the cookies were gone after a system reset!

I strive to keep my posts short but does that just make people skip reading them entirely? Serious question.

And all those steps I already did - of course - before coming here.

Sheesh.
User avatar
bertilak
Posts: 7843
Joined: Tue Aug 02, 2011 5:23 pm
Location: East of the Pecos, West of the Mississippi

Re: Why does Vanguard hide its phone number?

Post by bertilak »

montanagirl wrote: Tue Aug 25, 2020 6:06 pm
bertilak wrote: Tue Aug 25, 2020 5:39 pm Start with https://support.vanguard.com/
  • Click on "Get Technical Support"

    Click on "I need help logging on to my account"

    Click on "Recommended -- Safely recover your user name or reset your password"
I'm not sure what to do about "device was not recognized" but suspect something to do with cookies. Simplest thing might be to try a different browser before messing with your cookies.
Of course the cookies were gone after a system reset!
  • I think cookies must be deleted using the browser's settings. Even if you destroy your computer and buy a new one the cookies may be kept with your account in the browser's cloud. (just guessing here)
I strive to keep my posts short but does that just make people skip reading them entirely? Serious question.

And all those steps I already did - of course - before coming here.
  • When you go to the above link and follow through as indicated it asks you a bunch of personal questions to reestablish your identity.
  • It asks for
    • First name
      Last name
      Last four digits of your SSN
      Birth date mm/dd/yyyy
      Zip code
      Registered email address
    Did this happen for you?
May neither drought nor rain nor blizzard disturb the joy juice in your gizzard. -- Squire Omar Barker (aka S.O.B.), the Cowboy Poet
arf30
Posts: 738
Joined: Sat Dec 28, 2013 11:55 am

Re: Why does Vanguard hide its phone number?

Post by arf30 »

It's too late to help the thread author - but if you use the Vanguard high security mode you should have at least 3 browsers authenticated with the cookie. Same goes for Yubikey and other token systems, best practice is to have 3 and test them regularly.
Housedoc
Posts: 694
Joined: Thu May 24, 2018 4:25 pm
Location: Alabama

Re: Why does Vanguard hide its phone number?

Post by Housedoc »

I added VG phone number to my cell phone contacts list a while back. Now if needed I just look up on phone under Vanguard
FYI, for you choir folks, SOL is Sh*t out of luck..
Common condition in Information Tech world.
Trader Joe
Posts: 1986
Joined: Fri Apr 25, 2014 6:38 pm

Re: Why does Vanguard hide its phone number?

Post by Trader Joe »

Vanguard does not hide its phone number. Google it.

Are you new to Vanguard?
Pugs1351
Posts: 17
Joined: Wed Nov 09, 2016 1:34 pm

Re: Why does Vanguard hide its phone number?

Post by Pugs1351 »

https://www.dialahuman.com/

This site supposedly gives you the phone number to speak to a human at all different companies. I’ve yet to try it for myself.
modest_man
Posts: 30
Joined: Tue May 07, 2013 10:37 am

Re: Why does Vanguard hide its phone number?

Post by modest_man »

I spent 34 minutes on the phone with Vanguard earlier today trying to hash out why they refused to transfer my Roth IRA to TDA.

Two weeks ago, I requested a transfer of assets from Vanguard to TDA. Received a message from TDA that Vanguard cited 'restrictions on my account' and did not submit the transfer.

I called Vanguard shortly thereafter. Their response? "We have no restrictions on your account and no record of said transfer being requested. Take it up with TDA."

So I asked my local TDA rep to submit the request last week. Same deal - received a notification from TDA that Vanguard (again) cited restrictions.

So I called Vanguard today. First, the rep wanted me to double check and make sure TDA submitted the request. I countered with the message that I received from TDA, dated today, stating 'we requested the transfer, Vanguard denied it citing restrictions on the account.' After that, the rep (again) told me to take it up with TDA. Why? Does Vanguard fail to keep a record of transfer requests and cite reasons for denying said requests?

Finally, a phone call to TDA transfer specialist may have cleared the matter up. Apparently I (AND my rep) submitted a partial transfer request instead of a full transfer request. He submitted a full transfer request and my fingers are crossed.

TL;DR TDA transfer specalist >> TDA local rep >> Vanguard customer service.
egrets
Posts: 282
Joined: Sun Jul 05, 2020 2:56 pm

Re: Why does Vanguard hide its phone number?

Post by egrets »

Trader Joe wrote: Tue Aug 25, 2020 8:36 pm Vanguard does not hide its phone number. Google it.

Are you new to Vanguard?
The Vanguard phone number used to be if not on every page at the top than one click away, Now you have to paw through a bunch of menus to find it.
TropikThunder
Posts: 2539
Joined: Sun Apr 03, 2016 5:41 pm

Re: Why does Vanguard hide its phone number?

Post by TropikThunder »

egrets wrote: Tue Aug 25, 2020 10:17 pm
Trader Joe wrote: Tue Aug 25, 2020 8:36 pm Vanguard does not hide its phone number. Google it.

Are you new to Vanguard?
The Vanguard phone number used to be if not on every page at the top than one click away, Now you have to paw through a bunch of menus to find it.
Considering the bad reputation Vanguard customer service has around here, maybe that’s a good thing. :P
othermike27
Posts: 92
Joined: Mon Jun 13, 2016 7:14 am
Location: Chicago Metro

Re: Why does Vanguard hide its phone number?

Post by othermike27 »

montanagirl wrote: Tue Aug 25, 2020 2:26 pm
But what happened? VG Help and customer service used to be so good!

Did they offshore it like PayPal, Citibank et al?
Partial answer to your original questions: it's not all offshore, unresponsive or incompetent. Yesterday, I got confused about the VG online instructions on how to roll back my full 2020 RMD as permitted by the CARES act. (The path I was choosing capped the amount at the usual annual contribution limit, far below my RMD. Turns out you have to select the "yes, it's a rollover from an employer" option which didn't sound right to me.) So I called, spent < 5 minutes with the elevator music, then spoke with a CSR who introduced himself by name and state of residence and proceeded to do the rollback for me: efficient, capable and understandable throughout.

As for your inadvertent computer reset, that's a great reason to set up a regularly scheduled program of full disk image backups to enable you to restore to a previous state before the "oops."
Robot Monster
Posts: 1528
Joined: Sun May 05, 2019 11:23 am
Location: New York

Re: Why does Vanguard hide its phone number?

Post by Robot Monster »

It's my fault, guys. Vanguard and I used to be thing, you see. After we broke up, I was heart broken. I'd drunk dial Vanguard at all hours, I miss you love you please come back. Now, I can't find Vanguard's number when I get that way, and end up calling Fidelity. Yeah, but then Fidelity's sister always answers. Anyway...
"Happiness comes from being connected in the right ways to: other people, your work, something larger than yourself."
Bobby206
Posts: 478
Joined: Fri Oct 05, 2018 4:01 pm

Re: Why does Vanguard hide its phone number?

Post by Bobby206 »

I wanted to call Comcast the other day and they also have done a good job of making it harder to find their phone number.
Broken Man 1999
Posts: 5031
Joined: Wed Apr 08, 2015 11:31 am
Location: West coast of Florida, inland on high ground!

Re: Why does Vanguard hide its phone number?

Post by Broken Man 1999 »

I have been adding the contact number of my accounts in my LastPass password vault. No fumbling around, or being tempted to use a number in an email.

Though, truthfully I prefer to use secure email at Vanguard on almost all questions I might have.

Broken Man 1999
“If I cannot drink Bourbon and smoke cigars in Heaven then I shall not go. " -Mark Twain
User avatar
JupiterJones
Posts: 2894
Joined: Tue Aug 24, 2010 3:25 pm
Location: Nashville, TN

Re: Why does Vanguard hide its phone number?

Post by JupiterJones »

stan1 wrote: Tue Aug 25, 2020 2:29 pm Vanguard is low cost not high quality. Low cost and high quality are generally exclusive of each other. They would rather you interact with them online than through the phone. The phone number has been hard to find for several years now.
Reminds me of Aldi's policy: They do not make any of the individual store phone numbers public, to keep the (relatively low number of) people they have working at the store focused on stocking shelves and ringing up customers rather than being tied up on the phone.
Stay on target...
Topic Author
montanagirl
Posts: 1383
Joined: Thu Nov 19, 2009 4:55 pm
Location: Montana

Re: Why does Vanguard hide its phone number?

Post by montanagirl »

Well I've been waiting on the phone on hold 45 min now.

Both the PC (and phone app I installed today) stop me dead in my tracks, no options to enter security info or anything. The PC keeps failing and I had to do another restore today.

Funny thing is, the same thing happened a year ago and I don't remember any kind of trouble getting back in to VG.

Is Fidelity or Schwab any better?
bondsr4me
Posts: 1525
Joined: Fri Oct 18, 2013 7:08 am

Re: Why does Vanguard hide its phone number?

Post by bondsr4me »

montanagirl wrote: Wed Aug 26, 2020 12:21 pm Well I've been waiting on the phone on hold 45 min now.

Both the PC (and phone app I installed today) stop me dead in my tracks, no options to enter security info or anything. The PC keeps failing and I had to do another restore today.

Funny thing is, the same thing happened a year ago and I don't remember any kind of trouble getting back in to VG.

Is Fidelity or Schwab any better?
they are both much better than VG when it comes to customer service.
I give the edge to Schwab, but Fido is close behind it.
they both have real time chat which can be very helpful.
Topic Author
montanagirl
Posts: 1383
Joined: Thu Nov 19, 2009 4:55 pm
Location: Montana

Re: Why does Vanguard hide its phone number?

Post by montanagirl »

Well they finally picked up the phone and got me back in. She had to do something from her end so I could get to the security code process.

Also I installed the app so this can't happen again

Not sure I want to restrict device access again!
Seasonal
Posts: 2091
Joined: Sun May 21, 2017 1:49 pm

Re: Why does Vanguard hide its phone number?

Post by Seasonal »

Congratulations!

Restricting device access sounds perilous, at least unless you have multiple devices signed up.
littlebird
Posts: 1647
Joined: Sat Apr 10, 2010 6:05 pm
Location: Valley of the Sun, AZ

Re: Why does Vanguard hide its phone number?

Post by littlebird »

goingup wrote: Tue Aug 25, 2020 5:55 pm In days of yore, before using the internet was common, I would (gasp) actually call Vanguard to transact business.

The number: 1-800-OnBoard. I just tried it and it still works. :D
I’m so old that I remember when that number was answered within three ring by a human being.
egrets
Posts: 282
Joined: Sun Jul 05, 2020 2:56 pm

Re: Why does Vanguard hide its phone number?

Post by egrets »

littlebird wrote: Wed Aug 26, 2020 3:39 pm
goingup wrote: Tue Aug 25, 2020 5:55 pm In days of yore, before using the internet was common, I would (gasp) actually call Vanguard to transact business.

The number: 1-800-OnBoard. I just tried it and it still works. :D
I’m so old that I remember when that number was answered within three ring by a human being.
I remember when knowledgeable humans answered the GE Answer Center phone number, and would walk you through repairs.

I remember when dialing POPCORN would tell you the time.
User avatar
FIREchief
Posts: 5316
Joined: Fri Aug 19, 2016 6:40 pm

Re: Why does Vanguard hide its phone number?

Post by FIREchief »

egrets wrote: Wed Aug 26, 2020 4:25 pm I remember when knowledgeable humans answered the GE Answer Center phone number, and would walk you through repairs.
All I remember is calling the GE answer center, being insulted by stupid suggestions like "make sure it's plugged in," "have you tried turning it on," etc., followed by a pitch to send out a "factory trained/certified repair technician" (who paid a cut back to the GE answer center). Pretty clever system if you ask me! :P
I am not a lawyer, accountant or financial advisor. Any advice or suggestions that I may provide shall be considered for entertainment purposes only.
SxSW
Posts: 105
Joined: Sat Mar 23, 2019 9:25 am

Re: Why does Vanguard hide its phone number?

Post by SxSW »

A few minutes searching and poking around the website produces this list:

General Customer Service 877-662-7447
Core 800-662-2739
Voyager/Voyager Select 800-284-7245
Flagship 800-345-1344
Brokerage Services 800-992-8327
Large Transactions 610-669-4495

CD Orders 800-669-0516
Complex IRA Transactions 800-205-6189
529 866-734-4524
From outside the US 610-669-1000
Teletype 800-749-7273

FAX LINE (Forms/apps) 484-582-4544

Acct Transfer 800-337-8476
Personal Advisor Services 800-992-5541

Inheritance Services 888-237-9045
401k/Retirement Plans 800-523-1188
Tech Support 800-860-8394
Press Inquiries 610-669-1000
Pepper11
Posts: 79
Joined: Fri Jun 13, 2014 9:22 pm

Re: Why does Vanguard hide its phone number?

Post by Pepper11 »

I don't understand the recent Vanguard customer service hate on this forum. I have only have to call them 3 or 4 times in the 7 years with them, probably because their website is so good. But each time I have they have been exceedingly helpful with top notch service.
Seasonal
Posts: 2091
Joined: Sun May 21, 2017 1:49 pm

Re: Why does Vanguard hide its phone number?

Post by Seasonal »

Pepper11 wrote: Wed Aug 26, 2020 11:55 pm I don't understand the recent Vanguard customer service hate on this forum. I have only have to call them 3 or 4 times in the 7 years with them, probably because their website is so good. But each time I have they have been exceedingly helpful with top notch service.
Your experience appears to be more common:
Vanguard (820) ranks highest in self-directed investor satisfaction among investors seeking guidance. Charles Schwab (819) ranks second.

Charles Schwab (817) ranks highest in self-directed investor satisfaction among DIY investors. Vanguard (800) ranks second and Fidelity (790) ranks third.
https://www.jdpower.com/business/press- ... tion-study

Unfortunately, every business has problems and some people here post because they have been victims of problems. The issue for investors deciding which firm to use is to figure out how likely they are to encounter problems and, if so, how serious the problems are likely to be.
Post Reply