Disappointed with Fidelity's Online Interface

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spm301
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Disappointed with Fidelity's Online Interface

Post by spm301 »

Fidelity Online Interface is terrible.

Is anyone else disappointed with the online interface at Fidelity? I recently switched to Fidelity due to my brokerage closing I find it to be increasingly frustrating. I contacted fidelity regarding my frustrations, but they blew off my concerns.

Issue 1: Account History can only be downloaded in 90 Day Increments.... Is it unreasonable to want to download an entire year's worth of account history with a single click? Vanguard does it, my previous broker did it. Why does Fidelity limit me to 90 days?

Issue 2: The inability to see a quick pie chart/percent breakdown of investments. I contacted Fidelity regarding this feature and their response:

Fidelity: Please click "Accounts & Trade" then choose "Portfolio" and to see the percentage of your investments within your account click on the "Analysis" tab. Once you are on the "Analysis" tab please click on "view all of your positions" under "Top Positions & Ratings." The scroll bar at the bottom of the page will allow you to scroll to see percentages.

... that seems completely ridiculous for such a simple, common feature.

Issue 3: Automatic investment screen is atrocious, Vanguard is by far much better and my previous brokerage was as well. Automatic investments are limited to at most once a month, if you want more than once a month you have to set up multiple automatic investments. In addition, pretty sure the automatic investment continues whether or not you have money...it merely switches to margin.

Issue 4: The amount of excessive clicks/screens/methods it takes to accomplish simple things.
Ex1. Account history displays $1000 purchase of stock ABC, but you have to click down to see the price/quantity you received.
Ex2. Dividend re-investments need to be edited per security (no select all option)

Am I being ridiculous in my demands? I was debating between Schwab and Fidelity and post there here for anyone in the same situation. I'm really regretting switching to Fidelity.
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Re: Disappointed with Fidelity's Online Interface

Post by Jack FFR1846 »

I have accounts with Fidelity, Schwab, TDAmeritrade and Vanguard.

The websites all suck.

Depending on what you're trying to do, see, list, it's always a complicated series of choices, sometimes not logical or intuitive. I'm on all 4 sites almost daily so have learned how to navigate. Which one is best and which one is worst depends what you want to do.

Example: The last thing I was looking for was a simple list of bond ETFs on Schwab. After following every possible link, I saw splashes of why onesource was great or what an ETF is or how my investment could grow. I gave up and decided to look on Fidelity which is quite easy to get to lists and I understand the choices and sliders to get rid of the $100MM minimum funds.

I don't do complicated things like auto-invest multiple things per month or anything, so can't comment on that. If it bothers you much, move your account to Vanguard. If Fidelity asks you why you're moving (I doubt they will), tell them.
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carolinaman
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Re: Disappointed with Fidelity's Online Interface

Post by carolinaman »

I had online accounts with Vanguard and Fidelity for many years. I consolidated my accounts into Vanguard 3 years ago as a simplification effort. So I do not have recent experience with Fidelity. However, while I was using both, Fidelity's online interface was much superior to Vanguard's, and Vanguard has not improved that much in the past 3 years. In addition, Fidelity's customer service and other features were superior to Vanguard. I chose Vanguard as my single investment firm because they had the funds I wanted and offered the lowest cost.

You seem to have very high expectations. All complex and highly functional online systems will have flaws. If this bothers you that much, perhaps you should look for a replacement that you are more comfortable with.
UpperNwGuy
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Re: Disappointed with Fidelity's Online Interface

Post by UpperNwGuy »

Since you asked, I will say that I think you are trying to remake Fidelity's website so it will look like websites you have previously used. Before I retired, I headed two organizations that both fielded new IT systems. In both cases, the users kept telling the developers to "make it look like our old IT system." As the senior manager, I had to intervene and tell my own people that I did not hire the outside developer to reinvent the old system — especially when the new system made extensive use of off-the-shelf software, thereby saving development costs. My point is that many roads lead to Rome, and I suspect Fidelity, Schwab, Vanguard, TD Ameritrade, Merrill Edge, and T Rowe Price can all get you to Rome with slightly different software. The user needs to be flexible.
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corn18
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Re: Disappointed with Fidelity's Online Interface

Post by corn18 »

For issue 1, just select Choose Custom Time Period at the bottom of the Time Period drop down box.
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pshonore
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Re: Disappointed with Fidelity's Online Interface

Post by pshonore »

issue 1:Account history can be grouped by last 10 days, last 30, last 60, last 90, by calendar quarter or a custom period as another poster suggested

issue 4: Click on "positions" and you'll see all holdings (for that account). Click on a holding and click on positions to see all transactions for that holding
jjface
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Re: Disappointed with Fidelity's Online Interface

Post by jjface »

Just the learning curve because it is new and your old ones did it differently. Give it some time and if you really continue go be frustated then you'll know the other providers worked better.
runner3081
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Re: Disappointed with Fidelity's Online Interface

Post by runner3081 »

I always dislike web changes, but eventually get used to them.
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danielc
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Re: Disappointed with Fidelity's Online Interface

Post by danielc »

I have been using Fidelity for a short time and so far I have been happy with their website.
spm301 wrote: Wed Jul 11, 2018 6:20 am Issue 2: The inability to see a quick pie chart/percent breakdown of investments. I contacted Fidelity regarding this feature and their response:

Fidelity: Please click "Accounts & Trade" then choose "Portfolio" and to see the percentage of your investments within your account click on the "Analysis" tab. Once you are on the "Analysis" tab please click on "view all of your positions" under "Top Positions & Ratings." The scroll bar at the bottom of the page will allow you to scroll to see percentages.

... that seems completely ridiculous for such a simple, common feature.
Uhm... "Accounts & Trade > Portfolio" is just your home page. You surely don't expect them to display your investments on https://fidelity.com do you? On my browser I have my portfolio page bookmarked so I go there directly. When I go to the brokerage I see a pie chart with percentages. When I click on the "Positions" tab I see the dollar amount that I have on each security.

spm301 wrote: Wed Jul 11, 2018 6:20 am Am I being ridiculous in my demands? I was debating between Schwab and Fidelity and post there here for anyone in the same situation. I'm really regretting switching to Fidelity.
Then switch back. I mean that in the nicest way possible. Don't use a product that's going to make you miserable. If you like Schwab's website better and that's important to use then that's what you should use. I think people should always use the service that works best for them.
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whodidntante
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Re: Disappointed with Fidelity's Online Interface

Post by whodidntante »

There is science supporting that people are much more accepting of incremental changes. Individuals may claim they want revolutionary or highly innovative designs that are a step change better, but they don't. They want the system they had before with some minor tweaks. Look at the behavior of auto manufacturers and how they bring products to market. It reflects a clear understanding of this concept.

Fidelity is not that bad. It will grow on you over time. They do have PC software also, Active Trader Pro. I don't like the PC software because it is different, even though it is probably better.
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TheTimeLord
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Re: Disappointed with Fidelity's Online Interface

Post by TheTimeLord »

spm301 wrote: Wed Jul 11, 2018 6:20 am Fidelity Online Interface is terrible.

Is anyone else disappointed with the online interface at Fidelity? I recently switched to Fidelity due to my brokerage closing I find it to be increasingly frustrating. I contacted fidelity regarding my frustrations, but they blew off my concerns.

Issue 1: Account History can only be downloaded in 90 Day Increments.... Is it unreasonable to want to download an entire year's worth of account history with a single click? Vanguard does it, my previous broker did it. Why does Fidelity limit me to 90 days?

Issue 2: The inability to see a quick pie chart/percent breakdown of investments. I contacted Fidelity regarding this feature and their response:

Fidelity: Please click "Accounts & Trade" then choose "Portfolio" and to see the percentage of your investments within your account click on the "Analysis" tab. Once you are on the "Analysis" tab please click on "view all of your positions" under "Top Positions & Ratings." The scroll bar at the bottom of the page will allow you to scroll to see percentages.

... that seems completely ridiculous for such a simple, common feature.

Issue 3: Automatic investment screen is atrocious, Vanguard is by far much better and my previous brokerage was as well. Automatic investments are limited to at most once a month, if you want more than once a month you have to set up multiple automatic investments. In addition, pretty sure the automatic investment continues whether or not you have money...it merely switches to margin.

Issue 4: The amount of excessive clicks/screens/methods it takes to accomplish simple things.
Ex1. Account history displays $1000 purchase of stock ABC, but you have to click down to see the price/quantity you received.
Ex2. Dividend re-investments need to be edited per security (no select all option)

Am I being ridiculous in my demands? I was debating between Schwab and Fidelity and post there here for anyone in the same situation. I'm really regretting switching to Fidelity.
Yes, extremely so. As a Fidelity user and fan I recommend you moving to Schwab or better yet Vanguard.
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danielc
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Re: Disappointed with Fidelity's Online Interface

Post by danielc »

whodidntante wrote: Wed Jul 11, 2018 12:32 pm There is science supporting that people are much more accepting of incremental changes. Individuals may claim they want revolutionary or highly innovative designs that are a step change better, but they don't. They want the system they had before with some minor tweaks. Look at the behavior of auto manufacturers and how they bring products to market. It reflects a clear understanding of this concept.
Well, in the case of automakers we have a highly well-understood product. The early days of automobile manufacturing experimented with a lot of new designs. As automakers figured out which things work and which things don't, car designs have converned greatly and now cars tend to all look the same and have all the components in the same places. Things like aerodynamics, fuel efficiency, and the size and shape of human beings do not change rapidly from one year to the next.
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Re: Disappointed with Fidelity's Online Interface

Post by KyleAAA »

These all seem very minor, but if you liked your old brokerage better you should vote with your feet.
drzzzzz
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Re: Disappointed with Fidelity's Online Interface

Post by drzzzzz »

If you want an IT interface that was just updated and is totally illogical try TIIA. I will take Fidelity's web-site any day over Vanguard's which seems to be less efficient and functional and limited in its applications.
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Re: Disappointed with Fidelity's Online Interface

Post by RetiredAL »

I partially concur about item #1, the history download. However, I have to asked what are you saving the history for? You can't go back to Fido 2 years later and challenge an item for correctness, as your window of opportunity has closed.

It seems to me Item #2 is set that way so that your can aggregate all of your accounts, or select only a few. Very helpful when one's ID is linked to multiple accounts, some of which may not be the User's but which the User only loosely manages, such as parent's, kid's, or spouse.

As other have said, be flexible and learn to live with it or lump it and go elsewhere.

I deal a similar attitude all the time. My DW is not a "LadyGeek" technocrat. She hates computers in general because often they work or present data differently than how she personally perceives it should be. Yet, she won't elevate her knowledge/skills/understanding to leverage the functions/capabilities of that interface/system.

An example is that in Word, she demands the hit <CR> at the end the line because that is what she learned in typing class 50 years ago, then complains of the screen jumping too many lines. Thus to preserve my sanity, I just have her write it on paper, give to me so I can enter it into Word, then I print it for her, she scribble edits it, and I fix the Word copy. Saves both of us a lot of angst.

Another example from just 3 days ago, DW came home from grocery store, where while bring groceries in, her car's alarm sounded 3 times. Her purse and electronic key dongle was left in the car because she was going back out shortly. My opinion, the car was being helpful in telling you that the dongle key was still in it. Her opinion, why didn't the car know she was going back out. I brought her purse in to prevent a 4th alarm, setting it directly in front of the door, so she could not miss it on her way back out.
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Re: Disappointed with Fidelity's Online Interface

Post by Horsefly »

I had both Fidelity and Vanguard for a while, and Fidelity was way, way, way better than Vanguard's. I had an account at Schwab but didn't use the web interface except maybe once per month.

I really like Fidelity's web site, but I'm used to it. I would guess that you are somewhat impacted by it all being new: As others pointed out, there are ways to do some of what he wants.

I would guess it isn't nearly as bad as you make it sound. You could give it some more time, or - as others have suggested - just go back. I personally would never willingly give up Fidelity's web interface for Vanguard's.
J295
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Re: Disappointed with Fidelity's Online Interface

Post by J295 »

Your question was are you being ridiculous ?
Answer: yes

Action item: Take your business elsewhere
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Re: Disappointed with Fidelity's Online Interface

Post by arf30 »

To be fair to the OP brokerage and banking websites are pretty terrible across the board, it's like a rite of passage in the financial industry. Fidelity has had the same wacky web interface for at least 10 years and it's very clearly 4 or so different sites glued together.
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Re: Disappointed with Fidelity's Online Interface

Post by linenfort »

I’ve gotten used to Fidelity’s interface, but Vanguard’s is getting worse. It seems to be going in the direction of bank websites, in that it is now more mobile friendly and less desktop friendly. Everything is larger now, and you can see fewer holdings per screen when you examine a fund’s portfolio.

That said, most of my money is at Vanguard. :happy It’s client-owned, and I’m happy with their funds.

Does anyone else remember that you used to be able to search for a holding in transaction history by typing it in? Now you have to use a dropdown box. Not a big deal if you were born a boglehead and never had anything but a three-fund portfolio, but quite a headache if you own individual stocks.

Edited: typos only
Last edited by linenfort on Wed Jul 11, 2018 7:35 pm, edited 2 times in total.
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Re: Disappointed with Fidelity's Online Interface

Post by linenfort »

RetiredAL wrote: Wed Jul 11, 2018 5:34 pm Thus to preserve my sanity,

I’ve been there.
Her purse and electronic key dongle was left in the car because she was going back out shortly. My opinion, the car was being helpful in telling you that the dongle key was still in it. Her opinion, why didn't the car know she was going back out.
:D Thank you for the laugh! :D
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Re: Disappointed with Fidelity's Online Interface

Post by btq96r »

I'm stuck with Fidelity for my work's 401K. I loathe their website. I'm convinced the goal of the user interface is to make people who don't understand finance and/or computers to give up and click on the links to go with Fidelity recommendations.

I've never had any issues navigating Vanguard's website. It might not have all the bells and whistles one might wish for, but I tend to handle those needs myself anyway, so it works out just fine.
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Re: Disappointed with Fidelity's Online Interface

Post by Bama12 »

I when to Schwab because I hated Fidelity's app.
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Re: Disappointed with Fidelity's Online Interface

Post by jason2459 »

I'm not a fan of their website. I actually do like their app and easy to buy ETFs or mutual funds through it. I still like E-Trade best for ease of use web interface and researching.
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Re: Disappointed with Fidelity's Online Interface

Post by manatee2005 »

The only reason I didn’t move my brokerage and Roth IRA accounts to fidelity from TDAmeritrade is cos the think or swim app is better than anything fidelity has.
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Re: Disappointed with Fidelity's Online Interface

Post by sixtyforty »

I also think Fidelity's website is confusing, with too many "bells and whistles". I like Vanguard, my DW likes Fidelity. Personal preference.
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illumination
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Re: Disappointed with Fidelity's Online Interface

Post by illumination »

I also think Fidelity's interface is terrible.

Of all the ones I've seen, I actually think Schwab's is the most intuitive. But is still has it's own issues as well.
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Re: Disappointed with Fidelity's Online Interface

Post by penumbra »

"Am I being ridiculous in my demands? I was debating between Schwab and Fidelity and post there here for anyone in the same situation. I'm really regretting switching to Fidelity."

Just listen to yourself! It's a perfectly good and, in fact, robust website. It's just not what you're used to. Fidelity is a terrific company with enormous resources for the discerning user. You haven't given it much of a chance.

Work with it for a while. Or not. You can go to another site, and then post here why that one isn't up to your standards.
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firebirdparts
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Re: Disappointed with Fidelity's Online Interface

Post by firebirdparts »

I don't mind it at all. Fidelity, I suppose, doesn't really use it to cater to any specific kind of investors. I started primarily with a 401k, and so my actions in the 401k were boring, and the bar was pretty low. I am satisfied with it.
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Re: Disappointed with Fidelity's Online Interface

Post by duffer »

UpperNwGuy wrote: Wed Jul 11, 2018 7:47 am Since you asked, I will say that I think you are trying to remake Fidelity's website so it will look like websites you have previously used. Before I retired, I headed two organizations that both fielded new IT systems. In both cases, the users kept telling the developers to "make it look like our old IT system." As the senior manager, I had to intervene and tell my own people that I did not hire the outside developer to reinvent the old system — especially when the new system made extensive use of off-the-shelf software, thereby saving development costs. My point is that many roads lead to Rome, and I suspect Fidelity, Schwab, Vanguard, TD Ameritrade, Merrill Edge, and T Rowe Price can all get you to Rome with slightly different software. The user needs to be flexible.
+1

In my experience, Fidelity's website and phone account services are very superior to the alternatives. You are probably just more familiar with something different.
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FIREchief
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Re: Disappointed with Fidelity's Online Interface

Post by FIREchief »

btq96r wrote: Wed Jul 29, 2020 10:28 pm I'm stuck with Fidelity for my work's 401K. I loathe their website. I'm convinced the goal of the user interface is to make people who don't understand finance and/or computers to give up and click on the links to go with Fidelity recommendations.
Are you referring to the Fidelity "NetBenefits" interface?
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Re: Disappointed with Fidelity's Online Interface

Post by SpideyIndexer »

I dunno, I find Vanguard's more annoying than Fidelity's. For sure there are a couple of places where F is superior:

1. Fidelity is willing to let you cancel a transaction at any time before it executes. In many cases VG will not. I haven't tried to reach VG about any mistaken clicks so don't know how they would respond to that.

2. When a limit order at Vanguard executes, online information initially disappears at market close in that day. You won't find it in "orders" or "transaction history." Nor will it be in spec ID of the shares. This is extremely annoying. Yes, it will appear in "transaction history" after the market opens the next day. (If there is a secret place to find the information, please let me know!)
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Re: Disappointed with Fidelity's Online Interface

Post by GreenLawn »

btq96r wrote: Wed Jul 29, 2020 10:28 pm I'm stuck with Fidelity for my work's 401K. I loathe their website. I'm convinced the goal of the user interface is to make people who don't understand finance and/or computers to give up and click on the links to go with Fidelity recommendations.

I've never had any issues navigating Vanguard's website. It might not have all the bells and whistles one might wish for, but I tend to handle those needs myself anyway, so it works out just fine.
Glad to see someone else complain about Fidelity's website :D "Loath" is a G rated version of my speech when I'm on it. I've been a Vanguard user for many years and never had any issues with their website. Fidelity user interface is not fun, but I deal with it because I have to. Interesting to see so many Fidelity website fans, totally unexpected. I do like Fidelity service though, both on the phone and in person.
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FIREchief
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Re: Disappointed with Fidelity's Online Interface

Post by FIREchief »

GreenLawn wrote: Fri Jul 31, 2020 6:16 pm
btq96r wrote: Wed Jul 29, 2020 10:28 pm I'm stuck with Fidelity for my work's 401K. I loathe their website. I'm convinced the goal of the user interface is to make people who don't understand finance and/or computers to give up and click on the links to go with Fidelity recommendations.

I've never had any issues navigating Vanguard's website. It might not have all the bells and whistles one might wish for, but I tend to handle those needs myself anyway, so it works out just fine.
Glad to see someone else complain about Fidelity's website :D "Loath" is a G rated version of my speech when I'm on it. I've been a Vanguard user for many years and never had any issues with their website. Fidelity user interface is not fun, but I deal with it because I have to. Interesting to see so many Fidelity website fans, totally unexpected. I do like Fidelity service though, both on the phone and in person.
I'll ask you the same question I asked btq96r. Are you referring to the 401k "NetBenefits" interface or the regular Fidelity brokerage interface. There can be huge differences, and it's not Fidelity's fault.
I am not a lawyer, accountant or financial advisor. Any advice or suggestions that I may provide shall be considered for entertainment purposes only.
GreenLawn
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Re: Disappointed with Fidelity's Online Interface

Post by GreenLawn »

FIREchief wrote: Fri Jul 31, 2020 6:30 pm
GreenLawn wrote: Fri Jul 31, 2020 6:16 pm
btq96r wrote: Wed Jul 29, 2020 10:28 pm I'm stuck with Fidelity for my work's 401K. I loathe their website. I'm convinced the goal of the user interface is to make people who don't understand finance and/or computers to give up and click on the links to go with Fidelity recommendations.

I've never had any issues navigating Vanguard's website. It might not have all the bells and whistles one might wish for, but I tend to handle those needs myself anyway, so it works out just fine.
Glad to see someone else complain about Fidelity's website :D "Loath" is a G rated version of my speech when I'm on it. I've been a Vanguard user for many years and never had any issues with their website. Fidelity user interface is not fun, but I deal with it because I have to. Interesting to see so many Fidelity website fans, totally unexpected. I do like Fidelity service though, both on the phone and in person.
I'll ask you the same question I asked btq96r. Are you referring to the 401k "NetBenefits" interface or the regular Fidelity brokerage interface. There can be huge differences, and it's not Fidelity's fault.
It's their regular interface, so they get full credit! I like the different opinions though, didn't realize folks could disagree so strongly on something I considered obvious. Maybe the lesson here is I shouldn't take such a hard line on folk's political opinions. "But you're so obviously wrong" :D
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FIREchief
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Re: Disappointed with Fidelity's Online Interface

Post by FIREchief »

GreenLawn wrote: Fri Jul 31, 2020 6:40 pm
FIREchief wrote: Fri Jul 31, 2020 6:30 pm
GreenLawn wrote: Fri Jul 31, 2020 6:16 pm
btq96r wrote: Wed Jul 29, 2020 10:28 pm I'm stuck with Fidelity for my work's 401K.
Fidelity user interface is not fun, but I deal with it because I have to. Interesting to see so many Fidelity website fans, totally unexpected. I do like Fidelity service though, both on the phone and in person.
I'll ask you the same question I asked btq96r. Are you referring to the 401k "NetBenefits" interface or the regular Fidelity brokerage interface. There can be huge differences, and it's not Fidelity's fault.
It's their regular interface, so they get full credit!
I understood that btq96r "had to" use it because it's where his/her 401k is. My old Megacorp used Fidelity and I've helped at least one other person with their Fidelity hosted 401k. For some reason, when a company partners with Fidelity to host their 401k, they utilize the NetBenefits interface, which is highly customizable apparently at the company's whims. My Megacorp didn't set up anything crazy, but I've seen one case where for some inexplicable reason the company has made it next to impossible to segregate Roth balances from Traditional balances. That just baffles me.

That said, if it's not where your 401k is, why do you "have to" deal with the Fidelity user interface? Can't you just move everything to Vanguard if that is your preferred custodian? :confused
I am not a lawyer, accountant or financial advisor. Any advice or suggestions that I may provide shall be considered for entertainment purposes only.
RetiredAL
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Re: Disappointed with Fidelity's Online Interface

Post by RetiredAL »

btq96r wrote: Wed Jul 29, 2020 10:28 pm I'm stuck with Fidelity for my work's 401K. I loathe their website. I'm convinced the goal of the user interface is to make people who don't understand finance and/or computers to give up and click on the links to go with Fidelity recommendations.

I've never had any issues navigating Vanguard's website. It might not have all the bells and whistles one might wish for, but I tend to handle those needs myself anyway, so it works out just fine.
Don't like Fidelity? Go try Wells Fargo's. Little help, limited analysis, no compares, limited performance measures, and terrible telephone support. The actual trading screens are clunky but OK, the execution is good. It's well integrated to the WF Banking side.

With WF, I'm convinced the goal of the user interface is to make people who don't understand finance and/or computers to give up as too difficult to do yourself, so just hire an WF Advisor.

I do all my research stuff at Fidelity before I trade something at Wells. This is my elderly Dad's Trust account. Now that it's self directed by me, and after cleaning up all the Advisor's complexity, it's seldom traded. It's all ETFs such as VTI, SHV and MUB.
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Re: Disappointed with Fidelity's Online Interface

Post by backpacker61 »

I like all of them.

I remember my parent's retirement accounts (my father retired in 1986); my mother had to keep track of their cost basis in their various mutual and closed end funds with a ledger notebook and a pen.
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GreenLawn
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Re: Disappointed with Fidelity's Online Interface

Post by GreenLawn »

FIREchief wrote: Fri Jul 31, 2020 7:02 pm
GreenLawn wrote: Fri Jul 31, 2020 6:40 pm
FIREchief wrote: Fri Jul 31, 2020 6:30 pm
GreenLawn wrote: Fri Jul 31, 2020 6:16 pm
btq96r wrote: Wed Jul 29, 2020 10:28 pm I'm stuck with Fidelity for my work's 401K.
Fidelity user interface is not fun, but I deal with it because I have to. Interesting to see so many Fidelity website fans, totally unexpected. I do like Fidelity service though, both on the phone and in person.
I'll ask you the same question I asked btq96r. Are you referring to the 401k "NetBenefits" interface or the regular Fidelity brokerage interface. There can be huge differences, and it's not Fidelity's fault.
It's their regular interface, so they get full credit!
I understood that btq96r "had to" use it because it's where his/her 401k is. My old Megacorp used Fidelity and I've helped at least one other person with their Fidelity hosted 401k. For some reason, when a company partners with Fidelity to host their 401k, they utilize the NetBenefits interface, which is highly customizable apparently at the company's whims. My Megacorp didn't set up anything crazy, but I've seen one case where for some inexplicable reason the company has made it next to impossible to segregate Roth balances from Traditional balances. That just baffles me.

That said, if it's not where your 401k is, why do you "have to" deal with the Fidelity user interface? Can't you just move everything to Vanguard if that is your preferred custodian? :confused
My girlfriend's account. Baggage she brought into the relationship. What we do for love :happy Plus I do like Fidelity's services and love their retirement planning tool. Fidelity may be lying to us, but I absolutely love how much they claim we'll have when the light goes out in my 90's. So, I'll go home with the girl (Fidelity) with crossed eyes, because that's only skin deep and I like everything else about her.
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FIREchief
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Re: Disappointed with Fidelity's Online Interface

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RetiredAL wrote: Fri Jul 31, 2020 7:28 pm With WF, I'm convinced the goal of the user interface is to make people who don't understand finance and/or computers to give up as too difficult to do yourself, so just hire an WF Advisor.
That is a very interesting suggestion! I mentioned Fidelity's Net Benefits interface ranging from okay to awful and, at least with my former Megacorp, somebody was always trying to sell me "financial engines" advisor service at 0.5% AUM. I could never really figure out if this outfit was partnered with my Megacorp, both my Megacorp and Fidelity, or something else. I just suspected that something was going on behind the scenes. Since I knew what vanilla Fidelity was like, I never blamed them for something that my Megacorp set up with them. I knew who to blame.... :annoyed
I am not a lawyer, accountant or financial advisor. Any advice or suggestions that I may provide shall be considered for entertainment purposes only.
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FIREchief
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Re: Disappointed with Fidelity's Online Interface

Post by FIREchief »

GreenLawn wrote: Fri Jul 31, 2020 7:32 pm My girlfriend's account. Baggage she brought into the relationship. What we do for love :happy Plus I do like Fidelity's services and love their retirement planning tool. Fidelity may be lying to us, but I absolutely love how much they claim we'll have when the light goes out in my 90's. So, I'll go home with the girl (Fidelity) with crossed eyes, because that's only skin deep and I like everything else about her.
If you were to wind up getting married, you would be in what we here on the Forum refer to as a "mixed marriage." It could be worse. She could be 100% international while you were 100% US. :twisted:
I am not a lawyer, accountant or financial advisor. Any advice or suggestions that I may provide shall be considered for entertainment purposes only.
RetiredAL
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Re: Disappointed with Fidelity's Online Interface

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FIREchief wrote: Fri Jul 31, 2020 7:37 pm
RetiredAL wrote: Fri Jul 31, 2020 7:28 pm With WF, I'm convinced the goal of the user interface is to make people who don't understand finance and/or computers to give up as too difficult to do yourself, so just hire an WF Advisor.
That is a very interesting suggestion! I mentioned Fidelity's Net Benefits interface ranging from okay to awful and, at least with my former Megacorp, somebody was always trying to sell me "financial engines" advisor service at 0.5% AUM. I could never really figure out if this outfit was partnered with my Megacorp, both my Megacorp and Fidelity, or something else. I just suspected that something was going on behind the scenes. Since I knew what vanilla Fidelity was like, I never blamed them for something that my Megacorp set up with them. I knew who to blame.... :annoyed
That's interesting. I never once was approached by Fido or anyone else trying to sell management of my 401K while I worked.

As I was retiring, I did have a couple of meetings with a local Fido Advisor. I did not go with an advisor, but I do understand the tenacity of their selling job. I have never been contacted Fido Sales since then.

I always felt our 401K plan at Fido had good offerings. Fido also managed my company's 'retirement' funds. I took it as a lump. The roll-over the 401K and Retirement Lump into IRAs went very smoothly and quickly.

I assume with your handle and icon, you are a fire person. My youngest son is a Wildland Fireman stationed this year in Idaho with a Helo Repelling group.
JBTX
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Re: Disappointed with Fidelity's Online Interface

Post by JBTX »

This admittedly is probably not a helpful comment for the OP, but I'm not sure why it is such a big deal. I don't go online that often, and I trade even less.
livesoft
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Re: Disappointed with Fidelity's Online Interface

Post by livesoft »

RetiredAL wrote: Fri Jul 31, 2020 7:28 pm Don't like Fidelity? Go try Wells Fargo's. Little help, limited analysis, no compares, limited performance measures, and terrible telephone support. The actual trading screens are clunky but OK, the execution is good. It's well integrated to the WF Banking side.

With WF, I'm convinced the goal of the user interface is to make people who don't understand finance and/or computers to give up as too difficult to do yourself, so just hire an WF Advisor.

I do all my research stuff at Fidelity before I trade something at Wells. This is my elderly Dad's Trust account. Now that it's self directed by me, and after cleaning up all the Advisor's complexity, it's seldom traded. It's all ETFs such as VTI, SHV and MUB.
I love the WellsTrade interface. No fluff. No extra crap. Just the simple enter trades, see the orders, and the activity. Superb display (after you customize it to reduce stupid white space) and superb trade executions.

Research? What's that? You should only be buying at most less than 10 different index ETFs no matter who your brokerage is. All the research you need is splashed into your face here at bogleheads.org. And it seems you have done that with just VTI, SHV, and MUB and seldom trading.

I also have some Fidelity accounts. It is too painful to do anything in those accounts, so I don't. I have a taxable account at Fidelity that has not had a trade in it in decades. I just have the dividends automatically sent to my checking account at WF.
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RetiredAL
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Re: Disappointed with Fidelity's Online Interface

Post by RetiredAL »

livesoft wrote: Fri Jul 31, 2020 8:11 pm
RetiredAL wrote: Fri Jul 31, 2020 7:28 pm Don't like Fidelity? Go try Wells Fargo's. Little help, limited analysis, no compares, limited performance measures, and terrible telephone support. The actual trading screens are clunky but OK, the execution is good. It's well integrated to the WF Banking side.

With WF, I'm convinced the goal of the user interface is to make people who don't understand finance and/or computers to give up as too difficult to do yourself, so just hire an WF Advisor.

I do all my research stuff at Fidelity before I trade something at Wells. This is my elderly Dad's Trust account. Now that it's self directed by me, and after cleaning up all the Advisor's complexity, it's seldom traded. It's all ETFs such as VTI, SHV and MUB.
I love the WellsTrade interface. No fluff. No extra crap. Just the simple enter trades, see the orders, and the activity. Superb display (after you customize it to reduce stupid white space) and superb trade executions.

Research? What's that? You should only be buying at most less than 10 different index ETFs no matter who your brokerage is. All the research you need is splashed into your face here at bogleheads.org. And it seems you have done that with just VTI, SHV, and MUB and seldom trading.

I also have some Fidelity accounts. It is too painful to do anything in those accounts, so I don't. I have a taxable account at Fidelity that has not had a trade in it in decades. I just have the dividends automatically sent to my checking account at WF.
Livesoft: When I took the account from WF Advisors to Wells Trade in the fall of 2018, it had a pile of holdings. 40 or more! In the planning stage, I needed enough basic research to know what needed to be dumped yesterday vs what I could ride out to split the $25-30K in gains across 2 years. Then the Dec 2018 dip happened, I quickly sold all, and only had a small gain related to the mass sale. Sometimes timing works in your favor. That did not include the near 15K gains relating to program buying/selling already booked that year. In fact the prime reason to dump the account management was related trading gains, ST and LT, and paying that tax load ( 24% and 15% CG ) every year when the current income was not needed, vs. buy it, hold it, and someday do a step-up basis.
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btq96r
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Re: Disappointed with Fidelity's Online Interface

Post by btq96r »

FIREchief wrote: Fri Jul 31, 2020 6:30 pm
GreenLawn wrote: Fri Jul 31, 2020 6:16 pm
btq96r wrote: Wed Jul 29, 2020 10:28 pm I'm stuck with Fidelity for my work's 401K. I loathe their website. I'm convinced the goal of the user interface is to make people who don't understand finance and/or computers to give up and click on the links to go with Fidelity recommendations.

I've never had any issues navigating Vanguard's website. It might not have all the bells and whistles one might wish for, but I tend to handle those needs myself anyway, so it works out just fine.
Glad to see someone else complain about Fidelity's website :D "Loath" is a G rated version of my speech when I'm on it. I've been a Vanguard user for many years and never had any issues with their website. Fidelity user interface is not fun, but I deal with it because I have to. Interesting to see so many Fidelity website fans, totally unexpected. I do like Fidelity service though, both on the phone and in person.
I'll ask you the same question I asked btq96r. Are you referring to the 401k "NetBenefits" interface or the regular Fidelity brokerage interface. There can be huge differences, and it's not Fidelity's fault.
Suppose it is. The link I have bookmarked is https://nb.fidelity.com/public/nb/401k/home

What's the reason for any differences, and how is it not on Fidelity?
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FIREchief
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Re: Disappointed with Fidelity's Online Interface

Post by FIREchief »

btq96r wrote: Fri Jul 31, 2020 8:59 pm
FIREchief wrote: Fri Jul 31, 2020 6:30 pm
GreenLawn wrote: Fri Jul 31, 2020 6:16 pm
btq96r wrote: Wed Jul 29, 2020 10:28 pm I'm stuck with Fidelity for my work's 401K. I loathe their website. I'm convinced the goal of the user interface is to make people who don't understand finance and/or computers to give up and click on the links to go with Fidelity recommendations.

I've never had any issues navigating Vanguard's website. It might not have all the bells and whistles one might wish for, but I tend to handle those needs myself anyway, so it works out just fine.
Glad to see someone else complain about Fidelity's website :D "Loath" is a G rated version of my speech when I'm on it. I've been a Vanguard user for many years and never had any issues with their website. Fidelity user interface is not fun, but I deal with it because I have to. Interesting to see so many Fidelity website fans, totally unexpected. I do like Fidelity service though, both on the phone and in person.
I'll ask you the same question I asked btq96r. Are you referring to the 401k "NetBenefits" interface or the regular Fidelity brokerage interface. There can be huge differences, and it's not Fidelity's fault.
Suppose it is. The link I have bookmarked is https://nb.fidelity.com/public/nb/401k/home

What's the reason for any differences, and how is it not on Fidelity?
I explained that earlier in the thread. The regular fidelity interface is great. I have extensive experience with two net benefits interfaces. They are highly “customized”, most likely at the direction of the sponsoring company’s benefits folks. Just one man’s opinion and it doesn’t need to be anybody else’s. 8-)
I am not a lawyer, accountant or financial advisor. Any advice or suggestions that I may provide shall be considered for entertainment purposes only.
drummerboy
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Re: Disappointed with Fidelity's Online Interface

Post by drummerboy »

If I had to rank them:
  1. Schwab has the cleanest account interface. Their menu structure is a bit confusing to find what you want to research, but it is clean and easy to read, find cost basis, etc. Nice Mobile App too.
  2. Fidelity. A bit busy, but overall it works. NetBenefits (for 401k) is another story, that's an awful design.
  3. Vanguard. A bit simplistic, but you can still perform what's necessary.
  4. Merrill Edge. This is just so confusing. I only keep this account for Preferred Rewards, otherwise I would never deal with them.
Unfortunately, none of them are perfect. Schwab and Fidelity are the best overall, and have decent customer service departments to back it up. Both support Symantec VIP for 2-factor authentication.
wootwoot
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Re: Disappointed with Fidelity's Online Interface

Post by wootwoot »

Hating Fidelity here as well. Both my wife and I have Fidelity for our workplace 401k's and netbenefits is hot garbage, ugly with horrible navigation. It's the Myspace of 401k platforms.
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beyou
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Re: Disappointed with Fidelity's Online Interface

Post by beyou »

Son just got Fido 401k. It’s ok.
More importantly the default fund choice had fees higher than comparable Vanguard funds. Fortunately I showed him how to switch to use index funds and auto rebalance. Now it’s on auto pilot so little need for the website and he owns low cost index funds.
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wander
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Re: Disappointed with Fidelity's Online Interface

Post by wander »

Interface is the last thing I would be worried at these brokerages. They all work fine with me and we have accounts with all of them.
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