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Vanguard site is crashed now?

Posted: Mon Feb 05, 2018 3:51 pm
by DriftWood
I can't log in. Anyone else has the same issue?

Re: Vanguard site crash now?

Posted: Mon Feb 05, 2018 3:52 pm
by kelway
Yes... and it makes sense, but dang!

Re: Vanguard site is crashed now?

Posted: Mon Feb 05, 2018 3:52 pm
by femur
Nope! I made a big 'buy' just 10 minutes ago with no issue.

Can't signon to Vanguard

Posted: Mon Feb 05, 2018 3:52 pm
by Mithrilman
[merged this topic and replies into the existing thread - moderator prudent]

Anyone else? Not a buyer or a seller today, but it is a bit unsettling to not be able to logon...

Re: Can't signon to Vanguard

Posted: Mon Feb 05, 2018 3:53 pm
by wstrdg
same here

Re: Vanguard site is crashed now?

Posted: Mon Feb 05, 2018 3:53 pm
by wstrdg
can't log in either

Re: Vanguard site is crashed now?

Posted: Mon Feb 05, 2018 3:54 pm
by themesrob
yeah, website and app are both down.

Re: Can't signon to Vanguard

Posted: Mon Feb 05, 2018 3:54 pm
by iamcam
Yes! ME! I'm trying to be a buyer and a seller but can't be either. They have some splainin to do!

Re: Vanguard site is crashed now?

Posted: Mon Feb 05, 2018 3:54 pm
by newstreetnj
I was able to log in just a few minutes ago but the T Rowe Price site is down! :( :(

Re: Can't signon to Vanguard

Posted: Mon Feb 05, 2018 3:55 pm
by taguscove
Vanguard is apparently getting crushed by client traffic. Just received multiple 500 server errors. While this instance may not be a specific problem for you right now, the fact that Vanguard has issues handling client traffic should be a general concern.

Re: Vanguard site is crashed now?

Posted: Mon Feb 05, 2018 3:55 pm
by Eazyndn
Yes, can’t access. Very disappointing!

Re: Vanguard site is crashed now?

Posted: Mon Feb 05, 2018 3:56 pm
by doon
Yup! same here....site not working

Re: Vanguard site is crashed now?

Posted: Mon Feb 05, 2018 3:57 pm
by invsav
Ditto here! Can't log on to make a trade (purchase)

Re: Vanguard site is crashed now?

Posted: Mon Feb 05, 2018 3:58 pm
by frontline
It was working till about 3-50pm Eastern Time for me... but down right now.
Phone system does not work either... was on hold and got cut off.

Re: Vanguard site is crashed now?

Posted: Mon Feb 05, 2018 3:59 pm
by buccimane
can't log in, very disappointing...

Re: Vanguard site is crashed now?

Posted: Mon Feb 05, 2018 4:00 pm
by Russ68
Won’t work for me. I wanted to put in a BUY order :D

Re: Vanguard site is crashed now?

Posted: Mon Feb 05, 2018 4:00 pm
by woof755
I can't get on either.
I'd gladly give back 0.01% in expense ratio to ensure that this doesn't happen.
Not that big a deal, but doesn't inspire confidence. And I'm the biggest VG fanboy I know.

Re: Vanguard site is crashed now?

Posted: Mon Feb 05, 2018 4:01 pm
by RubyTuesday
I was able to get in and make contribution to ira’s and then it went down... pretty disappointing that they can’t handle a little panic trading and calls...

Re: Vanguard site is crashed now?

Posted: Mon Feb 05, 2018 4:02 pm
by woof755
RubyTuesday wrote:
Mon Feb 05, 2018 4:01 pm
I was able to get in and make contribution to ira’s and then it went down... pretty disappointing that they can’t handle a little panic trading and calls...
Or, in our cases, buying on a bad day.

Re: Vanguard site is crashed now?

Posted: Mon Feb 05, 2018 4:03 pm
by themesrob
woof755 wrote:
Mon Feb 05, 2018 4:00 pm
I can't get on either.
I'd gladly give back 0.01% in expense ratio to ensure that this doesn't happen.
Not that big a deal, but doesn't inspire confidence. And I'm the biggest VG fanboy I know.
same. it's kind of a big deal for all points of access to your trading platform to go down, regardless of crazy of a day it was. I'm sure there were a lot of people waiting until near the end of the day to put in their mutual fund buys.

Re: Vanguard site is crashed now?

Posted: Mon Feb 05, 2018 4:04 pm
by AZAttorney11
Couldn't access Vanguard, but no problems using Fidelity. Sigh...

Re: Vanguard site is crashed now?

Posted: Mon Feb 05, 2018 4:06 pm
by Paul Romano
The iPad app isn't working and it directs you to use vanguard.com

That isn't working either.

Frustrating.

Re: Vanguard site is crashed now?

Posted: Mon Feb 05, 2018 4:07 pm
by miamivice
Hmm, it's almost like something remarkable happened today and everyone wants to log in right now.

Re: Vanguard site is crashed now?

Posted: Mon Feb 05, 2018 4:09 pm
by FootballFan5548
Very Very frustrating.... I know it would never happen, but Vanguard should honor the prices from close today for like the first 10 minutes tomorrow.

I had every intention of going in and buying VTSAX. Awful customer service.

Re: Vanguard site is crashed now?

Posted: Mon Feb 05, 2018 4:09 pm
by Choy
C’mon guys. It’s not a bug. It’s a feature. They call it “stay the course protection” for days like this :wink:

Re: Vanguard site is crashed now?

Posted: Mon Feb 05, 2018 4:10 pm
by LookingtogetFIRE'd
miamivice wrote:
Mon Feb 05, 2018 4:07 pm
Hmm, it's almost like something remarkable happened today and everyone wants to log in right now.
I just laughed out loud at this.

I just sent a few texts to friends and family to remind them not to panic and not to sell.

I'm also locked out of Vanguard btw.

Re: Vanguard site is crashed now?

Posted: Mon Feb 05, 2018 4:11 pm
by RubyTuesday
I would bet traffic at Amazon.com was higher today and much higher on cyber Monday, and they didn’t crash. Pretty disappointing that VG can’t handle client traffic.

RT

Re: Vanguard site is crashed now?

Posted: Mon Feb 05, 2018 4:13 pm
by samsoes
Ladies and gentlemen who couldn't reach Vanguard:

Were we market timing?

Shame! :mrgreen:

Re: Vanguard site is crashed now?

Posted: Mon Feb 05, 2018 4:15 pm
by mister_sparkle
I'm probably not alone in being willing to pay a few basis points more in my VG funds if that meant that their website wouldn't crash during high-demand periods.

Re: Vanguard site is crashed now?

Posted: Mon Feb 05, 2018 4:16 pm
by samsoes
My biggest financial-related concern today is if Quicken will honor the 5-year free Premier subscription many of us signed-up for yesterday.

Re: Vanguard site is crashed now?

Posted: Mon Feb 05, 2018 4:16 pm
by Seasonal
I just logged in and got:
Your account information is temporarily unavailable

We apologize for the inconvenience. Please try again later, or contact us for assistance
With a list of contact information.

Re: Vanguard site is crashed now?

Posted: Mon Feb 05, 2018 4:17 pm
by tbradnc
I was able to login at 4:17 EST.

Re: Vanguard site is crashed now?

Posted: Mon Feb 05, 2018 4:18 pm
by onourway
This was a good lesson for me today in a reason to consider multiple brokerages. I couldn't place an order with Vanguard, so I did it with my Schwab account instead. Something I'd never considered previously.

Re: Vanguard site is crashed now?

Posted: Mon Feb 05, 2018 4:18 pm
by RubyTuesday
samsoes wrote:
Mon Feb 05, 2018 4:13 pm
Ladies and gentlemen who couldn't reach Vanguard:

Were we market timing?

Shame! :mrgreen:
More like market reminding... noticed it was down, thought, hmm did I make my Backdoor Roth yet? Maybe I should make it and look for TLH opportunities today (no TLH for stocks, but small amount to TLH in bonds)

At any rate, still somewhat surprised and disappointed that VGG hasn’t designed platform for client volume.

Re: Vanguard site is crashed now?

Posted: Mon Feb 05, 2018 4:21 pm
by gogleheads.orb
Hmm? at 4:21 I couldn't log in.

Re: Vanguard site is crashed now?

Posted: Mon Feb 05, 2018 4:22 pm
by zx14rr
What a joke Vanguard is. Can't even afford a computer system that works. I don't know about any of you but I have seen a continuous downgrade of caring about clients starting with Jack Brennan and then accelerating under Bill McNabb. Assets under management is all Vanguard cares about. Maybe Vanguard should use a little of the advertising budget to spend on a computer system.

Re: Vanguard site is crashed now?

Posted: Mon Feb 05, 2018 4:22 pm
by AllieTB1323
AZAttorney11 wrote:
Mon Feb 05, 2018 4:04 pm
Couldn't access Vanguard, but no problems using Fidelity. Sigh...

Yup and this is the reason we maintain parallel accounts at both houses.

Re: Vanguard site is crashed now?

Posted: Mon Feb 05, 2018 4:23 pm
by Doc
Logged into Schwab at ~3:55 Eastern.

Re: Vanguard site is crashed now?

Posted: Mon Feb 05, 2018 4:24 pm
by Nate79
Just logged in. No problems.

Re: Vanguard site is crashed now?

Posted: Mon Feb 05, 2018 4:25 pm
by dollar_elbow
I thought that since Vanguard is a fund company, most of its clients are Bogleheads, 401k participants, and institutions, who are generally holding assets long term and do not, or cannot, buy and sell like they are on a trading platform, so they should not be panic buying (I can imagine some Bogleheads will enjoy buying at a discount, but not enough of them to crash everything) or selling. Thus, who are the people who are causing the site to crash? Is it the ETF crowd?

Re: Vanguard site is crashed now?

Posted: Mon Feb 05, 2018 4:25 pm
by iamcam
What an embarrassment for Vanguard. If they're going to be boasting about the trillions of dollars invested with them, they probably should make sure they can handle that traffic when the rubber hits the road. I was trying to log in to buy, and couldn't. I'm VERY annoyed, and might need to take my investments elsewhere.

Re: Vanguard site is crashed now?

Posted: Mon Feb 05, 2018 4:26 pm
by KyleAAA
mister_sparkle wrote:
Mon Feb 05, 2018 4:15 pm
I'm probably not alone in being willing to pay a few basis points more in my VG funds if that meant that their website wouldn't crash during high-demand periods.
You already can in that you can buy their ETFs at a better brokerage. I'm sure there are still a few brokerages with Vanguard ETFs on their commission-free list.

Re: Vanguard site is crashed now?

Posted: Mon Feb 05, 2018 4:26 pm
by greg24
I demand the site is up so that I can execute my panic trading.

Re: Vanguard site is crashed now?

Posted: Mon Feb 05, 2018 4:26 pm
by denovo
miamivice wrote:
Mon Feb 05, 2018 4:07 pm
Hmm, it's almost like something remarkable happened today and everyone wants to log in right now.
_+1 :greedy

Re: Vanguard site is crashed now?

Posted: Mon Feb 05, 2018 4:26 pm
by iamcam
dollar_elbow wrote:
Mon Feb 05, 2018 4:25 pm
I thought that since Vanguard is a fund company, most of its clients are Bogleheads, 401k participants, and institutions, who are generally holding assets long term and do not, or cannot, buy and sell like they are on a trading platform, so they should not be panic buying (I can imagine some Bogleheads will enjoy buying at a discount, but not enough of them to crash everything) or selling. Thus, who are the people who are causing the site to crash? Is it the ETF crowd?
So Vanguard is doing us a favor by melting down on a busy day?

Re: Vanguard site is crashed now?

Posted: Mon Feb 05, 2018 4:27 pm
by hawkfan55
still somewhat surprised and disappointed that VGG hasn’t designed platform for client volume
I'm sure many here are reluctant to admit they were doing some reallocation towards the end of the "trading day". I did want to transfer (convert) some funds from IRA to Roth IRA. Unfortunately, I received server error messages and could not access my accounts. I also tried calling and could not get through. First time I can remember this happening :annoyed

Re: Vanguard site is crashed now?

Posted: Mon Feb 05, 2018 4:28 pm
by dkturner
samsoes wrote:
Mon Feb 05, 2018 4:13 pm
Ladies and gentlemen who couldn't reach Vanguard:

Were we market timing?

Shame! :mrgreen:
Are those of us who rebalanced today “guilty” too? :moneybag

Re: Vanguard site is crashed now?

Posted: Mon Feb 05, 2018 4:32 pm
by themesrob
I wasn't planning on doing any trading today, but I find it utterly incomprehensible that some folks would make light of an entire platform going down and people being unable to place orders. That's not acceptable on any day. But sure, lolz panic trading

Re: Vanguard site is crashed now?

Posted: Mon Feb 05, 2018 4:33 pm
by willthrill81
samsoes wrote:
Mon Feb 05, 2018 4:13 pm
Ladies and gentlemen who couldn't reach Vanguard:

Were we market timing?

Shame! :mrgreen:
Many were without any doubt, but some weren't (e.g. rebalancing bands, just happened to be a buy day).

Re: Vanguard site is crashed now?

Posted: Mon Feb 05, 2018 4:33 pm
by willthrill81
themesrob wrote:
Mon Feb 05, 2018 4:32 pm
I wasn't planning on doing any trading today, but I find it utterly incomprehensible that some folks would make light of an entire platform going down and people being unable to place orders. That's not acceptable on any day. But sure, lolz panic trading
Yes, it doesn't raise one's confidence in Vanguard's operations. I wonder if any other platforms went down today.