Vanguard site is crashed now?

Discuss all general (i.e. non-personal) investing questions and issues, investing news, and theory.
Topic Author
DriftWood
Posts: 31
Joined: Sun Mar 16, 2014 12:38 am

Vanguard site is crashed now?

Post by DriftWood »

I can't log in. Anyone else has the same issue?
User avatar
kelway
Posts: 133
Joined: Wed Jan 06, 2016 2:37 pm
Location: Nashville, TN, USA

Re: Vanguard site crash now?

Post by kelway »

Yes... and it makes sense, but dang!
User avatar
femur
Posts: 344
Joined: Fri Apr 11, 2008 2:07 pm

Re: Vanguard site is crashed now?

Post by femur »

Nope! I made a big 'buy' just 10 minutes ago with no issue.
User avatar
Mithrilman
Posts: 25
Joined: Sun Jan 28, 2018 5:10 pm

Can't signon to Vanguard

Post by Mithrilman »

[merged this topic and replies into the existing thread - moderator prudent]

Anyone else? Not a buyer or a seller today, but it is a bit unsettling to not be able to logon...
Remember that there is nothing stable in human affairs; therefore avoid undue elation in prosperity, or undue depression in adversity. -Socrates
wstrdg
Posts: 113
Joined: Sun Jan 29, 2017 11:43 am

Re: Can't signon to Vanguard

Post by wstrdg »

same here
wstrdg
Posts: 113
Joined: Sun Jan 29, 2017 11:43 am

Re: Vanguard site is crashed now?

Post by wstrdg »

can't log in either
themesrob
Posts: 282
Joined: Fri Jul 15, 2016 1:58 pm

Re: Vanguard site is crashed now?

Post by themesrob »

yeah, website and app are both down.
iamcam
Posts: 14
Joined: Thu Apr 17, 2014 2:23 pm

Re: Can't signon to Vanguard

Post by iamcam »

Yes! ME! I'm trying to be a buyer and a seller but can't be either. They have some splainin to do!
newstreetnj
Posts: 75
Joined: Thu Oct 30, 2008 11:22 am

Re: Vanguard site is crashed now?

Post by newstreetnj »

I was able to log in just a few minutes ago but the T Rowe Price site is down! :( :(
taguscove
Posts: 135
Joined: Sun Dec 11, 2016 6:49 pm

Re: Can't signon to Vanguard

Post by taguscove »

Vanguard is apparently getting crushed by client traffic. Just received multiple 500 server errors. While this instance may not be a specific problem for you right now, the fact that Vanguard has issues handling client traffic should be a general concern.
Eazyndn
Posts: 22
Joined: Mon Jan 22, 2018 12:27 pm
Location: California

Re: Vanguard site is crashed now?

Post by Eazyndn »

Yes, can’t access. Very disappointing!
doon
Posts: 128
Joined: Tue May 27, 2014 9:25 am

Re: Vanguard site is crashed now?

Post by doon »

Yup! same here....site not working
"Goal - Win the game before the need to retire"
invsav
Posts: 1
Joined: Thu Nov 20, 2014 8:34 pm

Re: Vanguard site is crashed now?

Post by invsav »

Ditto here! Can't log on to make a trade (purchase)
frontline
Posts: 29
Joined: Tue May 08, 2007 8:32 am

Re: Vanguard site is crashed now?

Post by frontline »

It was working till about 3-50pm Eastern Time for me... but down right now.
Phone system does not work either... was on hold and got cut off.
User avatar
buccimane
Posts: 270
Joined: Mon Jul 11, 2016 12:34 pm

Re: Vanguard site is crashed now?

Post by buccimane »

can't log in, very disappointing...
A man convinced against his will is of the same opinion still
Russ68
Posts: 3
Joined: Wed Jan 10, 2018 5:42 pm

Re: Vanguard site is crashed now?

Post by Russ68 »

Won’t work for me. I wanted to put in a BUY order :D
User avatar
woof755
Posts: 3171
Joined: Sun Aug 05, 2007 2:03 pm
Location: Honolulu

Re: Vanguard site is crashed now?

Post by woof755 »

I can't get on either.
I'd gladly give back 0.01% in expense ratio to ensure that this doesn't happen.
Not that big a deal, but doesn't inspire confidence. And I'm the biggest VG fanboy I know.
"By singing in harmony from the same page of the same investing hymnal, the Diehards drown out market noise." | | --Jason Zweig, quoted in The Bogleheads' Guide to Investing
RubyTuesday
Posts: 478
Joined: Fri Oct 19, 2012 11:24 am

Re: Vanguard site is crashed now?

Post by RubyTuesday »

I was able to get in and make contribution to ira’s and then it went down... pretty disappointing that they can’t handle a little panic trading and calls...
“Doing nothing is better than being busy doing nothing.” – Lao Tzu
User avatar
woof755
Posts: 3171
Joined: Sun Aug 05, 2007 2:03 pm
Location: Honolulu

Re: Vanguard site is crashed now?

Post by woof755 »

RubyTuesday wrote: Mon Feb 05, 2018 4:01 pm I was able to get in and make contribution to ira’s and then it went down... pretty disappointing that they can’t handle a little panic trading and calls...
Or, in our cases, buying on a bad day.
"By singing in harmony from the same page of the same investing hymnal, the Diehards drown out market noise." | | --Jason Zweig, quoted in The Bogleheads' Guide to Investing
themesrob
Posts: 282
Joined: Fri Jul 15, 2016 1:58 pm

Re: Vanguard site is crashed now?

Post by themesrob »

woof755 wrote: Mon Feb 05, 2018 4:00 pm I can't get on either.
I'd gladly give back 0.01% in expense ratio to ensure that this doesn't happen.
Not that big a deal, but doesn't inspire confidence. And I'm the biggest VG fanboy I know.
same. it's kind of a big deal for all points of access to your trading platform to go down, regardless of crazy of a day it was. I'm sure there were a lot of people waiting until near the end of the day to put in their mutual fund buys.
AZAttorney11
Posts: 784
Joined: Wed Jan 21, 2015 12:12 pm

Re: Vanguard site is crashed now?

Post by AZAttorney11 »

Couldn't access Vanguard, but no problems using Fidelity. Sigh...
Paul Romano
Posts: 106
Joined: Tue Oct 04, 2016 12:47 pm

Re: Vanguard site is crashed now?

Post by Paul Romano »

The iPad app isn't working and it directs you to use vanguard.com

That isn't working either.

Frustrating.
miamivice
Posts: 2251
Joined: Tue Jun 11, 2013 11:46 am

Re: Vanguard site is crashed now?

Post by miamivice »

Hmm, it's almost like something remarkable happened today and everyone wants to log in right now.
FootballFan5548
Posts: 258
Joined: Mon May 01, 2017 2:20 pm

Re: Vanguard site is crashed now?

Post by FootballFan5548 »

Very Very frustrating.... I know it would never happen, but Vanguard should honor the prices from close today for like the first 10 minutes tomorrow.

I had every intention of going in and buying VTSAX. Awful customer service.
Choy
Posts: 366
Joined: Mon Sep 27, 2010 9:56 pm

Re: Vanguard site is crashed now?

Post by Choy »

C’mon guys. It’s not a bug. It’s a feature. They call it “stay the course protection” for days like this :wink:
LookingtogetFIRE'd
Posts: 28
Joined: Mon Aug 28, 2017 6:58 am

Re: Vanguard site is crashed now?

Post by LookingtogetFIRE'd »

miamivice wrote: Mon Feb 05, 2018 4:07 pm Hmm, it's almost like something remarkable happened today and everyone wants to log in right now.
I just laughed out loud at this.

I just sent a few texts to friends and family to remind them not to panic and not to sell.

I'm also locked out of Vanguard btw.
RubyTuesday
Posts: 478
Joined: Fri Oct 19, 2012 11:24 am

Re: Vanguard site is crashed now?

Post by RubyTuesday »

I would bet traffic at Amazon.com was higher today and much higher on cyber Monday, and they didn’t crash. Pretty disappointing that VG can’t handle client traffic.

RT
“Doing nothing is better than being busy doing nothing.” – Lao Tzu
User avatar
samsoes
Posts: 1499
Joined: Tue Mar 05, 2013 9:12 am

Re: Vanguard site is crashed now?

Post by samsoes »

Ladies and gentlemen who couldn't reach Vanguard:

Were we market timing?

Shame! :mrgreen:
"Happiness Is Not My Companion" - Gen. Gouverneur K. Warren. | (Avatar is the statue of Gen. Warren atop Little Round Top @ Gettysburg National Military Park.)
User avatar
mister_sparkle
Posts: 323
Joined: Wed Dec 11, 2013 5:58 pm
Location: North Carolina

Re: Vanguard site is crashed now?

Post by mister_sparkle »

I'm probably not alone in being willing to pay a few basis points more in my VG funds if that meant that their website wouldn't crash during high-demand periods.
User avatar
samsoes
Posts: 1499
Joined: Tue Mar 05, 2013 9:12 am

Re: Vanguard site is crashed now?

Post by samsoes »

My biggest financial-related concern today is if Quicken will honor the 5-year free Premier subscription many of us signed-up for yesterday.
"Happiness Is Not My Companion" - Gen. Gouverneur K. Warren. | (Avatar is the statue of Gen. Warren atop Little Round Top @ Gettysburg National Military Park.)
Seasonal
Posts: 2157
Joined: Sun May 21, 2017 1:49 pm

Re: Vanguard site is crashed now?

Post by Seasonal »

I just logged in and got:
Your account information is temporarily unavailable

We apologize for the inconvenience. Please try again later, or contact us for assistance
With a list of contact information.
tbradnc
Posts: 1524
Joined: Wed Apr 02, 2008 8:30 am

Re: Vanguard site is crashed now?

Post by tbradnc »

I was able to login at 4:17 EST.
onourway
Posts: 2724
Joined: Thu Dec 08, 2016 3:39 pm

Re: Vanguard site is crashed now?

Post by onourway »

This was a good lesson for me today in a reason to consider multiple brokerages. I couldn't place an order with Vanguard, so I did it with my Schwab account instead. Something I'd never considered previously.
RubyTuesday
Posts: 478
Joined: Fri Oct 19, 2012 11:24 am

Re: Vanguard site is crashed now?

Post by RubyTuesday »

samsoes wrote: Mon Feb 05, 2018 4:13 pm Ladies and gentlemen who couldn't reach Vanguard:

Were we market timing?

Shame! :mrgreen:
More like market reminding... noticed it was down, thought, hmm did I make my Backdoor Roth yet? Maybe I should make it and look for TLH opportunities today (no TLH for stocks, but small amount to TLH in bonds)

At any rate, still somewhat surprised and disappointed that VGG hasn’t designed platform for client volume.
“Doing nothing is better than being busy doing nothing.” – Lao Tzu
gogleheads.orb
Posts: 142
Joined: Fri Oct 18, 2013 12:34 pm

Re: Vanguard site is crashed now?

Post by gogleheads.orb »

Hmm? at 4:21 I couldn't log in.
Last edited by gogleheads.orb on Mon Feb 05, 2018 4:23 pm, edited 1 time in total.
zx14rr
Posts: 29
Joined: Sat Dec 23, 2017 12:22 pm

Re: Vanguard site is crashed now?

Post by zx14rr »

What a joke Vanguard is. Can't even afford a computer system that works. I don't know about any of you but I have seen a continuous downgrade of caring about clients starting with Jack Brennan and then accelerating under Bill McNabb. Assets under management is all Vanguard cares about. Maybe Vanguard should use a little of the advertising budget to spend on a computer system.
User avatar
AllieTB1323
Posts: 270
Joined: Tue Mar 24, 2015 10:17 am
Location: Desert Washington State

Re: Vanguard site is crashed now?

Post by AllieTB1323 »

AZAttorney11 wrote: Mon Feb 05, 2018 4:04 pm Couldn't access Vanguard, but no problems using Fidelity. Sigh...

Yup and this is the reason we maintain parallel accounts at both houses.
User avatar
Doc
Posts: 9850
Joined: Sat Feb 24, 2007 1:10 pm
Location: Two left turns from Larry

Re: Vanguard site is crashed now?

Post by Doc »

Logged into Schwab at ~3:55 Eastern.
A scientist looks for THE answer to a problem, an engineer looks for AN answer and lawyers ONLY have opinions. Investing is not a science.
User avatar
Nate79
Posts: 6551
Joined: Thu Aug 11, 2016 6:24 pm
Location: Delaware

Re: Vanguard site is crashed now?

Post by Nate79 »

Just logged in. No problems.
User avatar
dollar_elbow
Posts: 83
Joined: Sun Sep 21, 2014 10:58 pm

Re: Vanguard site is crashed now?

Post by dollar_elbow »

I thought that since Vanguard is a fund company, most of its clients are Bogleheads, 401k participants, and institutions, who are generally holding assets long term and do not, or cannot, buy and sell like they are on a trading platform, so they should not be panic buying (I can imagine some Bogleheads will enjoy buying at a discount, but not enough of them to crash everything) or selling. Thus, who are the people who are causing the site to crash? Is it the ETF crowd?
iamcam
Posts: 14
Joined: Thu Apr 17, 2014 2:23 pm

Re: Vanguard site is crashed now?

Post by iamcam »

What an embarrassment for Vanguard. If they're going to be boasting about the trillions of dollars invested with them, they probably should make sure they can handle that traffic when the rubber hits the road. I was trying to log in to buy, and couldn't. I'm VERY annoyed, and might need to take my investments elsewhere.
KyleAAA
Posts: 8647
Joined: Wed Jul 01, 2009 5:35 pm
Contact:

Re: Vanguard site is crashed now?

Post by KyleAAA »

mister_sparkle wrote: Mon Feb 05, 2018 4:15 pm I'm probably not alone in being willing to pay a few basis points more in my VG funds if that meant that their website wouldn't crash during high-demand periods.
You already can in that you can buy their ETFs at a better brokerage. I'm sure there are still a few brokerages with Vanguard ETFs on their commission-free list.
User avatar
greg24
Posts: 3942
Joined: Tue Feb 20, 2007 10:34 am

Re: Vanguard site is crashed now?

Post by greg24 »

I demand the site is up so that I can execute my panic trading.
denovo
Posts: 4543
Joined: Sun Oct 13, 2013 1:04 pm

Re: Vanguard site is crashed now?

Post by denovo »

miamivice wrote: Mon Feb 05, 2018 4:07 pm Hmm, it's almost like something remarkable happened today and everyone wants to log in right now.
_+1 :greedy
"Don't trust everything you read on the Internet"- Abraham Lincoln
iamcam
Posts: 14
Joined: Thu Apr 17, 2014 2:23 pm

Re: Vanguard site is crashed now?

Post by iamcam »

dollar_elbow wrote: Mon Feb 05, 2018 4:25 pm I thought that since Vanguard is a fund company, most of its clients are Bogleheads, 401k participants, and institutions, who are generally holding assets long term and do not, or cannot, buy and sell like they are on a trading platform, so they should not be panic buying (I can imagine some Bogleheads will enjoy buying at a discount, but not enough of them to crash everything) or selling. Thus, who are the people who are causing the site to crash? Is it the ETF crowd?
So Vanguard is doing us a favor by melting down on a busy day?
hawkfan55
Posts: 331
Joined: Thu Apr 03, 2014 9:04 pm

Re: Vanguard site is crashed now?

Post by hawkfan55 »

still somewhat surprised and disappointed that VGG hasn’t designed platform for client volume
I'm sure many here are reluctant to admit they were doing some reallocation towards the end of the "trading day". I did want to transfer (convert) some funds from IRA to Roth IRA. Unfortunately, I received server error messages and could not access my accounts. I also tried calling and could not get through. First time I can remember this happening :annoyed
Last edited by hawkfan55 on Mon Feb 05, 2018 4:29 pm, edited 1 time in total.
Forum Library of Investing Advice: https://www.bogleheads.org/wiki/Main_Page
dkturner
Posts: 1614
Joined: Sun Feb 25, 2007 7:58 pm

Re: Vanguard site is crashed now?

Post by dkturner »

samsoes wrote: Mon Feb 05, 2018 4:13 pm Ladies and gentlemen who couldn't reach Vanguard:

Were we market timing?

Shame! :mrgreen:
Are those of us who rebalanced today “guilty” too? :moneybag
themesrob
Posts: 282
Joined: Fri Jul 15, 2016 1:58 pm

Re: Vanguard site is crashed now?

Post by themesrob »

I wasn't planning on doing any trading today, but I find it utterly incomprehensible that some folks would make light of an entire platform going down and people being unable to place orders. That's not acceptable on any day. But sure, lolz panic trading
User avatar
willthrill81
Posts: 21580
Joined: Thu Jan 26, 2017 3:17 pm
Location: USA

Re: Vanguard site is crashed now?

Post by willthrill81 »

samsoes wrote: Mon Feb 05, 2018 4:13 pm Ladies and gentlemen who couldn't reach Vanguard:

Were we market timing?

Shame! :mrgreen:
Many were without any doubt, but some weren't (e.g. rebalancing bands, just happened to be a buy day).
“It's a dangerous business, Frodo, going out your door. You step onto the road, and if you don't keep your feet, there's no knowing where you might be swept off to.” J.R.R. Tolkien,The Lord of the Rings
User avatar
willthrill81
Posts: 21580
Joined: Thu Jan 26, 2017 3:17 pm
Location: USA

Re: Vanguard site is crashed now?

Post by willthrill81 »

themesrob wrote: Mon Feb 05, 2018 4:32 pm I wasn't planning on doing any trading today, but I find it utterly incomprehensible that some folks would make light of an entire platform going down and people being unable to place orders. That's not acceptable on any day. But sure, lolz panic trading
Yes, it doesn't raise one's confidence in Vanguard's operations. I wonder if any other platforms went down today.
“It's a dangerous business, Frodo, going out your door. You step onto the road, and if you don't keep your feet, there's no knowing where you might be swept off to.” J.R.R. Tolkien,The Lord of the Rings
Post Reply