Erroneous Vanguard fund prices from 8/11

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supersharpie
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Erroneous Vanguard fund prices from 8/11

Post by supersharpie » Mon Aug 14, 2017 8:23 am

Has anyone noticed that all of Vanguard's lifecycle funds, as well as Wellesley and Wellington are listed as having returns of 0.00 on 8/11?

Given the drastically different compositions of those funds it is highly improbable that this is accurate. Has anyone contacted the company to alert them of the issue?

indexlover
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Re: Erroneous Vanguard fund prices from 8/11

Post by indexlover » Mon Aug 14, 2017 8:57 am


supersharpie
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Re: Erroneous Vanguard fund prices from 8/11

Post by supersharpie » Mon Aug 14, 2017 9:01 am

indexlover wrote:
Mon Aug 14, 2017 8:57 am
Links please.

I see 6.81% for Wellington:
https://personal.vanguard.com/us/funds/ ... 0021#tab=1


5.24% for Wellesley:
https://personal.vanguard.com/us/funds/ ... 0027#tab=1
I am not talking about YTD, I am referring to the change in value from COB 8/10 to COB 8/11.

ResearchMed
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Re: Erroneous Vanguard fund prices from 8/11

Post by ResearchMed » Mon Aug 14, 2017 9:16 am

supersharpie wrote:
Mon Aug 14, 2017 9:01 am
indexlover wrote:
Mon Aug 14, 2017 8:57 am
Links please.

I see 6.81% for Wellington:
https://personal.vanguard.com/us/funds/ ... 0021#tab=1


5.24% for Wellesley:
https://personal.vanguard.com/us/funds/ ... 0027#tab=1
I am not talking about YTD, I am referring to the change in value from COB 8/10 to COB 8/11.
I'm seeing the same thing, and for Windsor, too.
:confused

RM
This signature is a placebo. You are in the control group.

supersharpie
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Re: Erroneous Vanguard fund prices from 8/11

Post by supersharpie » Mon Aug 14, 2017 10:16 am

ResearchMed wrote:
Mon Aug 14, 2017 9:16 am
supersharpie wrote:
Mon Aug 14, 2017 9:01 am
indexlover wrote:
Mon Aug 14, 2017 8:57 am
Links please.

I see 6.81% for Wellington:
https://personal.vanguard.com/us/funds/ ... 0021#tab=1


5.24% for Wellesley:
https://personal.vanguard.com/us/funds/ ... 0027#tab=1
I am not talking about YTD, I am referring to the change in value from COB 8/10 to COB 8/11.
I'm seeing the same thing, and for Windsor, too.
:confused

RM
If anyone has time on their hands to call and get an explanation I have a gold star with your name on it!

livesoft
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Re: Erroneous Vanguard fund prices from 8/11

Post by livesoft » Mon Aug 14, 2017 10:16 am

I'm laughing because you obviously have time to post on this forum when instead you could be calling.
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supersharpie
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Re: Erroneous Vanguard fund prices from 8/11

Post by supersharpie » Mon Aug 14, 2017 10:18 am

livesoft wrote:
Mon Aug 14, 2017 10:16 am
I'm laughing because you obviously have time to post on this forum when instead you could be calling.
It takes 10 seconds to make a post and potentially much longer to stay on hold with VG. They likely are getting plenty of calls from folks who check their returns on a daily basis.
Last edited by supersharpie on Mon Aug 14, 2017 10:20 am, edited 1 time in total.

livesoft
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Re: Erroneous Vanguard fund prices from 8/11

Post by livesoft » Mon Aug 14, 2017 10:20 am

There is an art to being on hold and doing something else.
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supersharpie
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Re: Erroneous Vanguard fund prices from 8/11

Post by supersharpie » Mon Aug 14, 2017 10:21 am

livesoft wrote:
Mon Aug 14, 2017 10:20 am
There is an art to being on hold and doing something else.
This is true.

jebmke
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Re: Erroneous Vanguard fund prices from 8/11

Post by jebmke » Mon Aug 14, 2017 10:22 am

Unclear why I would care what their system is showing for the past if I didn't buy or sell. If I had bought or sold, I'd be looking at my confirmation to determine if that looked weird.
When you discover that you are riding a dead horse, the best strategy is to dismount.

supersharpie
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Re: Erroneous Vanguard fund prices from 8/11

Post by supersharpie » Mon Aug 14, 2017 10:59 am

I called and was surprised to find that this was not a known problem. The rep initially tried to tell me that there simply had not been a change in value on Friday. However, after I pointed out how improbable that was considering the different compositions of the funds that were all showing a 0.00% return, he checked again and reported back that the NAVs for 8/11 will be updated after COB today.

ResearchMed
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Re: Erroneous Vanguard fund prices from 8/11

Post by ResearchMed » Mon Aug 14, 2017 11:36 am

supersharpie wrote:
Mon Aug 14, 2017 10:59 am
I called and was surprised to find that this was not a known problem. The rep initially tried to tell me that there simply had not been a change in value on Friday. However, after I pointed out how improbable that was considering the different compositions of the funds that were all showing a 0.00% return, he checked again and reported back that the NAVs for 8/11 will be updated after COB today.
No surprise that they didn't know OR that the rep first tried to insist that "there is no problem".

I think training 101 there consist of "There is NEVER a problem on the Vanguard side. And there is never ANY problem, anywhere. And IF there is, it is ALWAYS the customer's fault."

[aka, "I didn't do it, and if I did, it wasn't my fault!"]

We have some weird stuff in the Cost Basis as shown on Vanguard's own pages in an account. In one case, the "profit" is more than the total in that fund. (If only!) In several others, the total holding is lower by at least one order of magnitude than the real balance as shown on the "Balance" page.
Reps repeatedly state that "that's impossible" and refuse to go further.
Because these are tax-deferred accounts, it's not worth "fighting the good bad fight" with them.

But it really does worry us about how their little abacus works, or doesn't...

RM
This signature is a placebo. You are in the control group.

supersharpie
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Re: Erroneous Vanguard fund prices from 8/11

Post by supersharpie » Mon Aug 14, 2017 3:41 pm

ResearchMed wrote:
Mon Aug 14, 2017 11:36 am
supersharpie wrote:
Mon Aug 14, 2017 10:59 am
I called and was surprised to find that this was not a known problem. The rep initially tried to tell me that there simply had not been a change in value on Friday. However, after I pointed out how improbable that was considering the different compositions of the funds that were all showing a 0.00% return, he checked again and reported back that the NAVs for 8/11 will be updated after COB today.
No surprise that they didn't know OR that the rep first tried to insist that "there is no problem".

I think training 101 there consist of "There is NEVER a problem on the Vanguard side. And there is never ANY problem, anywhere. And IF there is, it is ALWAYS the customer's fault."

[aka, "I didn't do it, and if I did, it wasn't my fault!"]

We have some weird stuff in the Cost Basis as shown on Vanguard's own pages in an account. In one case, the "profit" is more than the total in that fund. (If only!) In several others, the total holding is lower by at least one order of magnitude than the real balance as shown on the "Balance" page.
Reps repeatedly state that "that's impossible" and refuse to go further.
Because these are tax-deferred accounts, it's not worth "fighting the good bad fight" with them.

But it really does worry us about how their little abacus works, or doesn't...

RM
Sooner than later I am going to have the means to invest in taxable accounts. Let's just say that it definitely won't be with Vanguard.

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Re: Erroneous Vanguard fund prices from 8/11

Post by LadyGeek » Mon Aug 14, 2017 3:53 pm

This thread is now in the Investing - Theory, News & General forum (erroneous fund Net asset value).
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