Vanguard opens special offices for $1 million clients

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davidkw
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Vanguard opens special offices for $1 million clients

Post by davidkw » Wed Feb 22, 2017 5:22 pm

Flagship Customers Only

Vanguard Group, the Malvern investment giant which attracted more than $1 billion every trading day in new client dollars last year, has balanced its focus on internet and automated customer service by opening special offices, for individual clients with more than $1 million invested in Vanguard funds, at its headquarters in Malvern this winter. Similar facilities will open later this year at its satellite offices in Charlotte, N.C., and Phoenix.
Last edited by davidkw on Wed Feb 22, 2017 7:14 pm, edited 1 time in total.
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Re: anguard opens special offices for $1 million clients

Post by Jack FFR1846 » Wed Feb 22, 2017 5:41 pm

I doubt that's going to solve the problems unless it's in addition to what they've already got. I'm a private client with Fidelity with over $1M and have a specific advisor who is about 8 miles from my house in a branch. When I call in, they'll always offer to transfer me to him and I always say no since I have no interest in leaving a voicemail. The first line support at Fidelity has always been able to answer my questions. That's what Vanguard needs. And of course 24/7 support like everyone else has.
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Re: anguard opens special offices for $1 million clients

Post by nisiprius » Wed Feb 22, 2017 5:43 pm

I was going to express very mild irritation, but since there is no new real estate involved--it's just at Malvern, Charlotte, and Phoenix where they have existing buildings--I guess I shouldn't get myself all worked up about it. (Is it really Phoenix, or is it Scottsdale?)

The cost of three offices spread among $4 trillion in mutual funds... probably not visible in the expense ratio.

It could also be a way of getting insight into what customers want...

I'm guessing, though, that it's a pilot project and that more might follow.
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Re: anguard opens special offices for $1 million clients

Post by Sandtrap » Wed Feb 22, 2017 5:52 pm

Does this mean I will be able to walk into a physical Vanguard office in Phoenix just as I do Schwab in Scottsdale?

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HueyLD
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Re: anguard opens special offices for $1 million clients

Post by HueyLD » Wed Feb 22, 2017 5:52 pm

I don't understand the point of having offices in just three locations to meet certain clients. Malverm, Scottsdale and Charlotte are very far away from the vast majority of Vanguard's customers.

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Re: anguard opens special offices for $1 million clients

Post by livesoft » Wed Feb 22, 2017 6:09 pm

HueyLD wrote:I don't understand the point of having offices in just three locations to meet certain clients. Malverm, Scottsdale and Charlotte are very far away from the vast majority of Vanguard's customers.

It's phone and internet support and a company like Vanguard should want them geographically distributed because weather can shutdown an office, but is unlikely to shutdown all 3 offices simultaneously. And even if an office is not damaged by weather, if the the employees cannot get to work, then the office isn't really going to function well.
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Re: anguard opens special offices for $1 million clients

Post by JoMoney » Wed Feb 22, 2017 6:10 pm

Interesting... Although personally, I've never even called Vanguard on the phone. Everything has been accomplished online or in the mail. Unless they're going to offer a place where I can make cash deposits, medallion signature guarantees on securities, or free coffee/pastries while I chat with a rep. ... I'm not sure what else would draw me in to a physical office. 'Customer service' is important, but it was not a key factor in my decision to go with Vanguard. In fact, I fully acknowledged that Vanguard wasn't big into hand-holding through the investment process, and I wanted to avoid the unsolicited 'advice'/sales that often comes with places known for having better 'customer service'.
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Re: anguard opens special offices for $1 million clients

Post by HueyLD » Wed Feb 22, 2017 6:14 pm

Livesoft,

You misunderstood me.

The linked article says that vanguard will have three offices where flagshipers can meet face to face with their reps.

However, those three locations a are too far from the vast majority of their FS customers. I heard from a FS rep in Scottsdale that the vast vast majority of his customers live in California.

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Re: anguard opens special offices for $1 million clients

Post by bsteiner » Wed Feb 22, 2017 6:16 pm

davidkw wrote:Flagship Customers Only...


Interesting that only 60,000 out of 25 million Vanguard clients are Flagship.

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Re: anguard opens special offices for $1 million clients

Post by Van » Wed Feb 22, 2017 6:22 pm

I'm Flagship and meet the 1 M qualification metric, but I've heard nothing from Vanguard about this service. What about others out there?

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Re: anguard opens special offices for $1 million clients

Post by hoops777 » Wed Feb 22, 2017 6:26 pm

Sounds a little elitist to me for a company that prides itself on low expenses.You can only come in if you have a million dollars invested.That may not go over so well.Come on grandma I will take you so you can talk to them in their office.Oops grandma only has 800,000. :D
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Re: anguard opens special offices for $1 million clients

Post by JamesSFO » Wed Feb 22, 2017 6:28 pm

Van wrote:I'm Flagship and meet the 1 M qualification metric, but I've heard nothing from Vanguard about this service. What about others out there?


Given that it is just making its way to the press as a future plan I doubt you would have heard of it yet...

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Re: anguard opens special offices for $1 million clients

Post by peppers » Wed Feb 22, 2017 7:09 pm

JoMoney wrote:Interesting... Although personally, I've never even called Vanguard on the phone. Everything has been accomplished online or in the mail. Unless they're going to offer a place where I can make cash deposits, medallion signature guarantees on securities, or free coffee/pastries while I chat with a rep. ... I'm not sure what else would draw me in to a physical office. 'Customer service' is important, but it was not a key factor in my decision to go with Vanguard. In fact, I fully acknowledged that Vanguard wasn't big into hand-holding through the investment process, and I wanted to avoid the unsolicited 'advice'/sales that often comes with places known for having better 'customer service'.


Free coffee and pastries? OK, you have my attention..... :)
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Re: anguard opens special offices for $1 million clients

Post by Sandtrap » Wed Feb 22, 2017 7:34 pm

HueyLD wrote:Livesoft,

You misunderstood me.

The linked article says that vanguard will have three offices where flagshipers can meet face to face with their reps.

However, those three locations a are too far from the vast majority of their FS customers. I heard from a FS rep in Scottsdale that the vast vast majority of his customers live in California.

Is there already an office in Scottsdale?

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Re: anguard opens special offices for $1 million clients

Post by Sandtrap » Wed Feb 22, 2017 7:36 pm

Van wrote:I'm Flagship and meet the 1 M qualification metric, but I've heard nothing from Vanguard about this service. What about others out there?

Flagship Select. Have heard nothing about it. Scottsdale is not far away from me. Same poor customer service online compared to Schwab, though.

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Re: anguard opens special offices for $1 million clients

Post by livesoft » Wed Feb 22, 2017 7:39 pm

HueyLD wrote:Livesoft,

You misunderstood me.

The linked article says that vanguard will have three offices where flagshipers can meet face to face with their reps.

However, those three locations a are too far from the vast majority of their FS customers. I heard from a FS rep in Scottsdale that the vast vast majority of his customers live in California.

I did misunderstand you. I will guess that the reality is that only a few flagship customers wanted/needed to talk to someone face-to-face so badly that they would pay to fly to one of these locations and stay overnight. I will treat this mostly as a Public Relations stunt that doesn't cost any money. You know, set aside a conference room in a building and have an administrate assistant assigned to book appointments and escort guests to/from the conference room.

I think it was Taylor Larimore who once wrote that some Vanguard folks flew to a client's location to meet with the client. But that's probably the exception.
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Re: anguard opens special offices for $1 million clients

Post by Good Listener » Wed Feb 22, 2017 7:44 pm

hoops777 wrote:Sounds a little elitist to me for a company that prides itself on low expenses.You can only come in if you have a million dollars invested.That may not go over so well.Come on grandma I will take you so you can talk to them in their office.Oops grandma only has 800,000. :D


Hoops, I suggest not going with the elitist term. I. View it as I view Flagship and Flagship Select currently....There is competition for higher net worth investors. Vanguard is wonderful in offering low fees to everybody. But take the average Bogleheads portfolio with an average expense ratio of say 0.15%. Well on 100k of assets from a customer, that is $150 per year. I think we can all agree that they cannot provide personal live in person service for that amount or they would be in big trouble.
Last edited by Good Listener on Wed Feb 22, 2017 8:42 pm, edited 1 time in total.

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Re: anguard opens special offices for $1 million clients

Post by HueyLD » Wed Feb 22, 2017 7:49 pm

Sandtrap wrote:
HueyLD wrote:Livesoft,

You misunderstood me.

The linked article says that vanguard will have three offices where flagshipers can meet face to face with their reps.

However, those three locations a are too far from the vast majority of their FS customers. I heard from a FS rep in Scottsdale that the vast vast majority of his customers live in California.

Is there already an office in Scottsdale?

They have an office in Scottsdale for years.


https://www.google.com/maps/place/The+V ... 1?hl=en-us

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Re: Vanguard opens special offices for $1 million clients

Post by TravelforFun » Wed Feb 22, 2017 7:57 pm

Off topic but what kind of perks do you get from Vanguard for being a flagship customer? I want to compare them to what I got from Schwab.

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Re: Vanguard opens special offices for $1 million clients

Post by RadAudit » Wed Feb 22, 2017 7:57 pm

Sandtrap wrote: Same poor customer service


I'm not picking on Mr. Trap. Frankly, I'd like to thank him for bringing up a theme that is making the rounds. A theme I find to be interesting.

Now, what level of service does this forum believe is appropriate for a mutual fund company to provide to it's customers? And, how should that fund pay for this service?
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Re: anguard opens special offices for $1 million clients

Post by Sandtrap » Wed Feb 22, 2017 8:01 pm

HueyLD wrote:
Sandtrap wrote:
HueyLD wrote:Livesoft,

You misunderstood me.

The linked article says that vanguard will have three offices where flagshipers can meet face to face with their reps.

However, those three locations a are too far from the vast majority of their FS customers. I heard from a FS rep in Scottsdale that the vast vast majority of his customers live in California.

Is there already an office in Scottsdale?

They have an office in Scottsdale for years.


https://www.google.com/maps/place/The+V ... 1?hl=en-us

Thanks "HueyLD".
I'm so scatterbrained. :oops:
I know exactly where that is.
Down the street, Hyatt Regency, nice driving range.
I wonder if I can just walk into Vanguard.
Maybe free coffee and donuts. . . . . :wink:

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Re: Vanguard opens special offices for $1 million clients

Post by inbox788 » Wed Feb 22, 2017 8:06 pm

I'd like to join the club, but I'm afraid the free coffee and donuts will probably be gone by the time I get there.

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Re: anguard opens special offices for $1 million clients

Post by letsgobobby » Wed Feb 22, 2017 8:12 pm

bsteiner wrote:
davidkw wrote:Flagship Customers Only...


Interesting that only 60,000 out of 25 million Vanguard clients are Flagship.

At least half of them must be Bogleheads!

On a more somber note... can you imagine marking yourself an easier target for robbery, burglary, or kidnapping, than driving up to a store whose marquee says, "Millionaires only"?

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Re: Vanguard opens special offices for $1 million clients

Post by joe8d » Wed Feb 22, 2017 8:31 pm

Will they fly me in for a meet?
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Re: Vanguard opens special offices for $1 million clients

Post by Taylor Larimore » Wed Feb 22, 2017 8:39 pm

HueyLD wrote:I don't understand the point of having offices in just three locations to meet certain clients. Malverm, Scottsdale and Charlotte are very far away from the vast majority of Vanguard's customers.

HueyLD:

Vanguard already has offices in Malvern, Scottsdale and Charlotte. I'm not sure if they are walk-in or not.

Personally, as a stay-the-course 3-fund investor, I have no need for a walk-in office.

Keep investing simple.

Best wishes.
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Re: Vanguard opens special offices for $1 million clients

Post by anil686 » Wed Feb 22, 2017 9:07 pm

RadAudit wrote:
Sandtrap wrote: Same poor customer service


I'm not picking on Mr. Trap. Frankly, I'd like to thank him for bringing up a theme that is making the rounds. A theme I find to be interesting.

Now, what level of service does this forum believe is appropriate for a mutual fund company to provide to it's customers? And, how should that fund pay for this service?


Clearly by copying other companies and offering outrageously priced products and funds to take advantage of some personal investors to help subsidize the nice service to Bogleheads. /(sarcasm)

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Re: Vanguard opens special offices for $1 million clients

Post by Vanguard Fan 1367 » Wed Feb 22, 2017 9:28 pm

TravelforFun wrote:Off topic but what kind of perks do you get from Vanguard for being a flagship customer? I want to compare them to what I got from Schwab.



25 free trades, access to a financial advisor, access to closed funds are a few of the benefits that are available for the Flagship Customer.

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Re: Vanguard opens special offices for $1 million clients

Post by Daryl » Wed Feb 22, 2017 9:35 pm

The only thing separating me from a "special office visit" are two miles... and $500,000!

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Re: Vanguard opens special offices for $1 million clients

Post by hoops777 » Wed Feb 22, 2017 9:39 pm

Good listener
I agree I could have used a different term,but what pct of people in the USA have a million dollars in a brokerage firm?Personally,if I lived in a city and Vanguard opened an office that I was not allowed in because I only had 300K or 700K in Vanguard,I would be offended and switch to Schwab.My view is if you want to have offices like your competition,it does not look great for a company like Vanguard to say wealthy only.Just my opinion.I get why they are doing it and it does not make them the evil empire.I just think it is bad PR.I have no problem with giving perks to wealthy clients like voyager and flagship,but it is different when you say you are not allowed in this office because you do not have enough money.Especially now.
The previous poster had a funny line about being 2 miles from the office but 500K short.I think a lot of people may not find the reality amusing.Good line though :D
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Re: Vanguard opens special offices for $1 million clients

Post by Miriam2 » Wed Feb 22, 2017 10:47 pm

Daryl wrote:The only thing separating me from a "special office visit" are two miles... and $500,000!

Yes Daryl, but you sleep well at night :D

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Re: Vanguard opens special offices for $1 million clients

Post by TravelforFun » Wed Feb 22, 2017 10:57 pm

Vanguard Fan 1367 wrote:
TravelforFun wrote:Off topic but what kind of perks do you get from Vanguard for being a flagship customer? I want to compare them to what I got from Schwab.



25 free trades, access to a financial advisor, access to closed funds are a few of the benefits that are available for the Flagship Customer.

Thanks. I'll stick to the annual passes to Schwab's Byron Nelson Golf Tournament hospitality suite.

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Re: Vanguard opens special offices for $1 million clients

Post by Wakefield1 » Thu Feb 23, 2017 12:20 am

inbox788 wrote:I'd like to join the club, but I'm afraid the free coffee and donuts will probably be gone by the time I get there.

Remember an advertising campaign a few years ago where Vanguard was offering cups of coffee? [I don't think it was during the Bogle era]

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Re: Vanguard opens special offices for $1 million clients

Post by JoMoney » Thu Feb 23, 2017 4:03 am

Wakefield1 wrote:
inbox788 wrote:I'd like to join the club, but I'm afraid the free coffee and donuts will probably be gone by the time I get there.

Remember an advertising campaign a few years ago where Vanguard was offering cups of coffee? [I don't think it was during the Bogle era]

It wasn't free, but I remember reading about the "At Cost Cafe" where they had a truck going around selling premium coffee for .28 cents and advertising for Vanguard.
The credit union I used to bank at always had free coffee and cookies or danishes (cut into small pieces) available in the branch. Some days I would skip the ATM and see a teller inside as an excuse to get a cup of coffee ;)
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Re: Vanguard opens special offices for $1 million clients

Post by in_reality » Thu Feb 23, 2017 5:01 am

RadAudit wrote:
Now, what level of service does this forum believe is appropriate for a mutual fund company to provide to it's customers?


I believe they should:

1) Have correct accounting (not mix up "+" and "-" signs). Not transpose manual adjustment that loses shares. Just have sound accounting.
2) Call back when they promise to because they don't know where your shares are or how much money you have or what is happening in your account.

Such things are quite alarming actually.

RadAudit wrote: And, how should that fund pay for this service?


Hmmn, shares disappear from my account, they don't know why and promise to call me back - only they never do. If they need a budget for staffing that, they should probably invest in an working system to avoid such problems.

As for me, I would consider the expense worthwhile. Maybe you can afford to have over $40,000 in shares reported on the transaction confirmation as having been bought but the actually number of shares not increasing in your account. Or maybe you can afford to be out of the market as it moves because Vanguard can't figure out how much you have in cash. I believe a tiny increase in funding could avoid such problems, but anyway ...

For example see a recent thread (this isn't mine by the way just a similar problem) - viewtopic.php?p=3247551#p3248969

As just one example, they fixed a problem several months ago (a delay against a promised account modification) by entering an adjustment that back-dated a transaction. But last week, they (1) decided on their own that the previous adjustment was incorrect, (2) made a new adjustment without giving me any notice or explanation, and (3) most amazingly, allowed some back-end person to transpose two digits when making the new adjustment, thereby causing an arbitrary amount of shares to be deducted from my account. It was up to me to figure out what they'd done, explain it to them, and await a further correction. All along, they promise me followup phone calls that never come. It's very hard to keep an account open if shares disappear as a result of unexplained, incorrect "adjustments."

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Re: anguard opens special offices for $1 million clients

Post by munemaker » Thu Feb 23, 2017 5:46 am

HueyLD wrote:Livesoft,

You misunderstood me.

The linked article says that vanguard will have three offices where flagshipers can meet face to face with their reps.

However, those three locations a are too far from the vast majority of their FS customers. I heard from a FS rep in Scottsdale that the vast vast majority of his customers live in California.


I go out of my way to avoid face to face meetings with anyone where it is not an absolute necessity. I prefer to handle everything I can by internet and only call as a last resort.

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Re: Vanguard opens special offices for $1 million clients

Post by Grasshopper » Thu Feb 23, 2017 8:23 am

I was talking to my FS rep one day and he knew my address. Well my zipcode is bigger than all of Delaware, so he asked just where it was I lived because he had done some backpacking in the area. When I told him where in the mountains I lived he said Oh yea I camped near your backyard once. :beer

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Re: Vanguard opens special offices for $1 million clients

Post by toto238 » Thu Feb 23, 2017 8:37 am

hoops777 wrote:My view is if you want to have offices like your competition,it does not look great for a company like Vanguard to say wealthy only.


The big assumption here is that they're trying to be like their competition. They were already allowing some very high net worth clients to visit campus, have been for years. Not sure what the cutoff was for that. Now they've opened that up a bit more.

But in order to have walk-in offices capable of handling the general public, they would need thousands of branches across the country. THAT would show up in the expense ratio.

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Re: Vanguard opens special offices for $1 million clients

Post by billyv » Thu Feb 23, 2017 10:54 am

Maybe Vanguard should steal a page from Amazon, and start airlifting account reps to Flagship members using drones. 8-)

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Re: Vanguard opens special offices for $1 million clients

Post by inbox788 » Thu Feb 23, 2017 12:04 pm

JoMoney wrote:
Wakefield1 wrote:
inbox788 wrote:I'd like to join the club, but I'm afraid the free coffee and donuts will probably be gone by the time I get there.

Remember an advertising campaign a few years ago where Vanguard was offering cups of coffee? [I don't think it was during the Bogle era]

It wasn't free, but I remember reading about the "At Cost Cafe" where they had a truck going around selling premium coffee for .28 cents and advertising for Vanguard.
The credit union I used to bank at always had free coffee and cookies or danishes (cut into small pieces) available in the branch. Some days I would skip the ATM and see a teller inside as an excuse to get a cup of coffee ;)

Wow! I thought I'd have to go back decades for a cup of coffee for about quarter at cost. I had to go back all the way to 2013. The ad makes a good point about costs.

https://pressroom.vanguard.com/news/201 ... ssage.html

https://www.youtube.com/watch?v=Vrq8gKW6MTg


I wondered how much it really costs to make a cup of coffee, and assuming water is free, I'm guessing the big expenses are coffee beans, cups/lids, sugar/cream, and employee cost (I'll ignore rent, electricity, and capital/equipment costs).

If 1 pound of coffee costs $10 and you can make 50 cups, that's about $0.20 a cup for just the beans. I doubt a fully loaded cost is under $0.50 these days and even at $0.26 they were subsidizing some costs.

http://coffeemakerpicks.com/cost-per-cup-of-coffee/

http://drinks.seriouseats.com/2013/01/w ... rices.html

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Re: Vanguard opens special offices for $1 million clients

Post by letsgobobby » Thu Feb 23, 2017 12:57 pm

billyv wrote:Maybe Vanguard should steal a page from Amazon, and start airlifting account reps to Flagship members using drones. 8-)

on a more serious note, having a roving semitruck/mobile office that moves from zip to zip during the year might both increase accessibility as well as achieve some positive marketing, without driving up costs too much (labor wouldn't be any different than it is now). The mobile office could be followed by a Class A motor home for the flagship reps to sleep in.

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Re: Vanguard opens special offices for $1 million clients

Post by TravelGeek » Thu Feb 23, 2017 2:58 pm

Would the cost of a trip to Arizona to meet with a Vanguard rep be tax deductible?

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Re: Vanguard opens special offices for $1 million clients

Post by Good Listener » Thu Feb 23, 2017 8:20 pm

hoops777 wrote:Good listener
I agree I could have used a different term,but what pct of people in the USA have a million dollars in a brokerage firm?Personally,if I lived in a city and Vanguard opened an office that I was not allowed in because I only had 300K or 700K in Vanguard,I would be offended and switch to Schwab.My view is if you want to have offices like your competition,it does not look great for a company like Vanguard to say wealthy only.Just my opinion.I get why they are doing it and it does not make them the evil empire.I just think it is bad PR.I have no problem with giving perks to wealthy clients like voyager and flagship,but it is different when you say you are not allowed in this office because you do not have enough money.Especially now.
The previous poster had a funny line about being 2 miles from the office but 500K short.I think a lot of people may not find the reality amusing.Good line though :D


I always respond to a question to me as a matter of courtesy to honor the questiondr. As I have a good red flag with long time friends with whom my friendship is at stake because of political differences, I have no response.

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Re: Vanguard opens special offices for $1 million clients

Post by hoops777 » Thu Feb 23, 2017 10:28 pm

No response needed.I believe I have a very different opinion about this then everybody else and it is pretty meaningless anyway.It would only matter to flagship clients and I wonder how many of those really care or need a fancy office to go in and be catered to anyway.They already know they are special :D
K.I.S.S........so easy to say so difficult to do.

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Re: Vanguard opens special offices for $1 million clients

Post by CABob » Thu Feb 23, 2017 11:12 pm

Vanguard clients whether they are flagship or other are used to dealing with them via internet, telephone, or via snail mail. I can't imagine that any would go out of their way to deal with a brick and mortar location. So if Vanguard decided to open a location down the street from me I don't think it would change my way of doing business and I strongly suspect this would be the view of most.
Therefore I find the article in the OP to be a bit strange activity for Vanguard.
And as others have suggested to open a location with an indication it is only for million dollar clients would be very off putting.

As an aside, I also have an account with a discount broke that has local offices. In the 15 years I have had an account my "local" office has changed about 4 times and I have visited a local office about twice.
Bob

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StevieG72
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Re: Vanguard opens special offices for $1 million clients

Post by StevieG72 » Thu Feb 23, 2017 11:19 pm

I would prefer a coffee mug once my account reaches $1 million.
Fools think their own way is right, but the wise listen to others.

blevine
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Re: Vanguard opens special offices for $1 million clients

Post by blevine » Thu Feb 23, 2017 11:23 pm

I am still waiting to reserve my ride on the Flagship private jet to take me to the office !

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Taylor Larimore
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Flagship Private Jet?

Post by Taylor Larimore » Fri Feb 24, 2017 10:06 am

blevine wrote:I am still waiting to reserve my ride on the Flagship private jet to take me to the office !

blevine:

I'm not sure Vanguard Flagship has a private jet.

A friend of mine had a problem opening a large Flagship account. A senior Flagship employee flew to Miami to solve the problem. He flew on a commercial airline--coach class -- the same way Mr. Bogle flew when he was CEO.

Best wishes
Taylor
"Simplicity is the master key to financial success." -- Jack Bogle

Glamdring56
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Re: Vanguard opens special offices for $1 million clients

Post by Glamdring56 » Fri Feb 24, 2017 10:11 am

TravelGeek wrote:Would the cost of a trip to Arizona to meet with a Vanguard rep be tax deductible?



A good question!

On a more mundane level will I get some form of information on my 1099 from Vanguard that might allow me to deduct some or all of my PAS .3% fee as a deductuble investment expense?

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HueyLD
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Re: Vanguard opens special offices for $1 million clients

Post by HueyLD » Fri Feb 24, 2017 10:18 am

Glamdring56 wrote:On a more mundane level will I get some form of information on my 1099 from Vanguard that might allow me to deduct some or all of my PAS .3% fee as a deductuble investment expense?

Yes, as a misc. itemized deduction subject to the 2% AGI floor.

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Re: Vanguard opens special offices for $1 million clients

Post by Random Poster » Fri Feb 24, 2017 10:25 am

StevieG72 wrote:I would prefer a coffee mug once my account reaches $1 million.


That would make for a nice appreciation gift to its clients, but I suspect that the postage costs would quickly get expensive.

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