Merrill Edge

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zfaux
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Merrill Edge

Post by zfaux » Tue Mar 05, 2013 3:44 pm

Does anyone use Merrill Edge? I'm a reporter at Bloomberg (zekefaux.com) and I'm looking to hear about what it's like now that they're shifting smaller accounts to call centers.

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LadyGeek
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Re: Merrill Edge

Post by LadyGeek » Wed Mar 06, 2013 7:40 pm

Welcome! We've verified the identify of the OP.

I assume you're looking for comments posted in this thread.
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Professor Emeritus
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Re: Merrill Edge

Post by Professor Emeritus » Wed Mar 06, 2013 8:51 pm

We were Bank of America premiere customers. The treatment by Merill reminded me of a viking plunder raid. Smash grab steal all you can and leave a smoking rotten ruin. We transferred enough assets to become flagship customers at Vanguard and never looked back

livesoft
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Re: Merrill Edge

Post by livesoft » Wed Mar 06, 2013 9:18 pm

Call centers? I thought Merrill Edge was the do-it-yourself free online brokerage, so why would one need a call center or human being to talk to?

I like Bloomberg.com articles, so I look forward to reading more about this. What do you think of the NYTimes Dealbook article on JPMorgan Chase?
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LadyGeek
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Re: Merrill Edge

Post by LadyGeek » Wed Mar 06, 2013 9:21 pm

livesoft wrote:What do you think of the NYTimes Dealbook article on JPMorgan Chase?
That discussion would be off-topic here.
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sometimesinvestor
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Re: Merrill Edge

Post by sometimesinvestor » Wed Mar 06, 2013 9:39 pm

The call centers have proved competent and helpful when I call. I don't use them for transactions because of the high cost but online buys and sells generally work fine. The call is answered quickly and I have not spent much time on hold.

linguini
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Re: Merrill Edge

Post by linguini » Wed Mar 06, 2013 10:54 pm

I use a Merrill Edge for my Roth IRA and taxable investment account. I don't really know anything about the call centers because I do everything online. I primarily trade Vanguard ETFs through it, trades are commission-free and everything seems to work fine, so it seems like a perfectly adequate online brokerage.

ResNullius
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Re: Merrill Edge

Post by ResNullius » Thu Mar 07, 2013 8:40 am

Personally, I would stay away from Merrill Edge. I have a MM Savings Account at BOA, where I keep my cash. When I set it up, I told the person at the local bank that I would close the account immediately if I ever receved a call from anyone from Merrill. The old ML, and the new ME, are rip-off artists of the first order, at least that's how I feel about them, and my MM account isn't small.

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Re: Merrill Edge

Post by Professor Emeritus » Thu Mar 07, 2013 10:17 am

ResNullius wrote:Personally, I would stay away from Merrill Edge. I have a MM Savings Account at BOA, where I keep my cash. When I set it up, I told the person at the local bank that I would close the account immediately if I ever receved a call from anyone from Merrill. The old ML, and the new ME, are rip-off artists of the first order, at least that's how I feel about them, and my MM account isn't small.
From my experience with ML you are far too kind :twisted: :twisted:

As just one example, we routinely got medallion guarantees at B of A. When ML took over and moved into plush new offices 3 blocks away they demanded that we come to ML to get the stamp. I asked Why?
The answer was "well we understand these things and they don't." We have the services you need, not "them"
I said "you know how to run a company into the ground and then con a bailout but I don't need that service"

I went back to the B of A branch and closed a 200 K account. I asked the manager to tell the ML folks that they just cost B of A an account. He said he was not allowed to complain.

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