Social Security Office Unresponsive 14 weeks

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Topic Author
HappyJack
Posts: 240
Joined: Thu Jan 10, 2019 7:45 am

Social Security Office Unresponsive 14 weeks

Post by HappyJack »

Applied for spousal benefits on April 7 online.
Followed up with a case worker they said everything was in order and online it says it is “processing”.
I was supposed to receive my check on May 20.
I have called my specific case worker each day with no call back.

Does anyone have any suggestions?
Call_Me_Op
Posts: 8004
Joined: Mon Sep 07, 2009 2:57 pm
Location: Milky Way

Re: Social Security Office Unresponsive 14 weeks

Post by Call_Me_Op »

No, but it sounds like a symptom of COVID - if you get my drift.
Best regards, -Op | | "In the middle of difficulty lies opportunity." Einstein
Topic Author
HappyJack
Posts: 240
Joined: Thu Jan 10, 2019 7:45 am

Re: Social Security Office Unresponsive 14 weeks

Post by HappyJack »

Possibly.
However, I called my local office and spoke to a representative there. She contacted my representative at the national workload office and said that they would contact me back. Still nothing.
When I go online and check the status of the project it says it is processing.

Pretty frustrating. Their cousins over at the IRS cashed my tax payment check 36 hours after I posted it. :wink:
crefwatch
Posts: 737
Joined: Sun Apr 15, 2007 1:07 pm
Location: New Jersey, USA

Re: Social Security Office Unresponsive 14 weeks

Post by crefwatch »

It seems odd that you do not report receiving any paperwork echoing your contacts with personnel. I thought they would not pay anything by check anymore. Did you mean Direct Deposit?

When I filed for benefits (by phone, not online) in May, I learned the name of the person I worked with, but I did not get a private phone number for him. I got three documents, over a period of time, describing what I did and what was going to happen. Are you confident that your contacts have really been with ssa.gov ? Did you create your online account at that time, or did you already have one during your accumulation phase?
Topic Author
HappyJack
Posts: 240
Joined: Thu Jan 10, 2019 7:45 am

Re: Social Security Office Unresponsive 14 weeks

Post by HappyJack »

Crefwatch
Yes. I have an SSA.gov account and have followed it there online. It says that the work is in progress. Has been for 14 weeks.

I got written correspondence with the claims specialist and her Phone number and extension at Social Security administration. It is an official document. We reviewed my account online. She gave me the amount of the spousal benefit and the amount of my back benefits at that time from March back to October. She gave me the amount of those back benefits and said I would need to go to our local office and present an ID to pick that up.

Since the Covid situation our local office is handling all business on the phone but it’s closed. I called into our local office and spoke to a specialist there. I gave her the information and she messaged the caseworker in Chicago. But still nothing has happened.
LeeMKE
Posts: 1993
Joined: Mon Oct 14, 2013 9:40 pm

Re: Social Security Office Unresponsive 14 weeks

Post by LeeMKE »

I can only offer one consolation: Once your file is processed for payment, you will receive the first payment back to the original date you requested that payments begin.

My SS payment was delayed by 3 months and one agent told me this. And sure enough, when they finally released my file for payment, a large payment came through first, and then the usual monthly payments began.

My problem was way before the Pandemic, so with the Pandemic underway, this doesn't look like an anomaly. They never told me what the delay was, and I'd filed 3 months before payments were requested, so it took them 6 months to finish processing. I filed for DH at the same time and his payments started right on time.

Good luck!
The mightiest Oak is just a nut who stayed the course.
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celia
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Joined: Sun Mar 09, 2008 6:32 am
Location: SoCal

Re: Social Security Office Unresponsive 14 weeks

Post by celia »

OP, You could call your House Representative and have them look into it. But you'll have to give them your SSN and other identifying information.

Here's one good thing if it doesn't get resolved this year: You won't have to pay taxes on it and you can do a Roth conversion instead to use up that room in your tax bracket. :wink: But, first you should find out if retro-active SS is taxed in the year it is received or in the year it should have been paid (from an outstanding claim).
A dollar in Roth is worth more than a dollar in a taxable account. A dollar in taxable is worth more than a dollar in a tax-deferred account.
GMT-8
Posts: 190
Joined: Fri Mar 26, 2010 5:11 pm

Re: Social Security Office Unresponsive 14 weeks

Post by GMT-8 »

If you keep calling, you will keep distracting them and you will never get your money. Many people are working from home.

We filed for spousal benefits retroactive to March, 2 weeks ago, and were told to expect to see some Social Security checks by September-October.

Maybe you misunderstood or they mistakenly they led you to believe it would be faster.

Our lady said it takes at least a month or more just to process everything, and if you miss the 20th of the month it will move to the next month. So we faxed some documents to her, in the hopes we could make the monthly deadline.

We shall see.

GMT
brajalle
Posts: 337
Joined: Tue Jul 13, 2010 12:03 pm

Re: Social Security Office Unresponsive 14 weeks

Post by brajalle »

The SSA has a workforce that is aging and that, if I recall, has seen shrinkage despite population growth for quite awhile. I was once told by a SSA employee - when I'd asked about checking on something - that the risk of sending in a status request was that it would potentially be pulled from a stack on a desk - and then not be put in the stack at the same spot - or put in a totally new stack. Basically...the SSA is overburdened and processing is slow - your best bet is to probably just wait on it.
Theratking
Posts: 19
Joined: Thu Feb 14, 2019 3:41 pm

Re: Social Security Office Unresponsive 14 weeks

Post by Theratking »

I’d try contacting my congressman. It is an election year after all.
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