Is anyone else having trouble getting into vanguard [12-1-19]

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Topic Author
coffeeblack
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Joined: Wed Jun 19, 2019 10:20 am

Is anyone else having trouble getting into vanguard [12-1-19]

Post by coffeeblack » Sun Dec 01, 2019 1:06 pm

I tried to login several times and it says the site no longer exists.???

HomeStretch
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Re: Is anyone else having trouble getting into vangaurd

Post by HomeStretch » Sun Dec 01, 2019 1:10 pm

No problem logging on to the website several times a couple hours ago. Just logged on through the phone app with no issue.

Geologist
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Re: Is anyone else having trouble getting into vangaurd

Post by Geologist » Sun Dec 01, 2019 1:10 pm

I had no trouble 90 minutes ago.

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fortfun
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Re: Is anyone else having trouble getting into vangaurd

Post by fortfun » Sun Dec 01, 2019 1:14 pm

I was just searching the site for its 2035 TDF and it would not appear. I finally had to use MorningStar to look up VGs 2035 fund, ughh.

mortfree
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Re: Is anyone else having trouble getting into vangaurd

Post by mortfree » Sun Dec 01, 2019 1:19 pm

Must be the bad weather in Philly or Vanguard’s business model is not sustainable and they no longer exist.

focusedonwhatmatters
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Is anyone else unable to log in to Vanguard today 12/1/19?

Post by focusedonwhatmatters » Sun Dec 01, 2019 2:20 pm

[merged this post and its replies into existing topic - moderator prudent]

I've tried to log on using multiple browsers on different devices and can't get in. Is it just me?

dru808
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Re: Is anyone else unable to log in to Vanguard today 12/1/19?

Post by dru808 » Sun Dec 01, 2019 2:21 pm

Just logged in on the app. Do you have the app?

focusedonwhatmatters
Posts: 152
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Re: Is anyone else unable to log in to Vanguard today 12/1/19?

Post by focusedonwhatmatters » Sun Dec 01, 2019 2:23 pm

No, I only tried on my laptop and my phone.

dru808
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Re: Is anyone else unable to log in to Vanguard today 12/1/19?

Post by dru808 » Sun Dec 01, 2019 2:24 pm

Download the app on your phone or tablet. It works on the odd occasion the browser login doesn’t work.

HomeStretch
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Re: Is anyone else unable to log in to Vanguard today 12/1/19?

Post by HomeStretch » Sun Dec 01, 2019 2:26 pm

I did not have any issues today logging onto website or app.

There’s another thread started today about a log on problem:
viewtopic.php?f=1&t=296400

focusedonwhatmatters
Posts: 152
Joined: Wed Nov 29, 2017 11:49 am

Re: Is anyone else unable to log in to Vanguard today 12/1/19?

Post by focusedonwhatmatters » Sun Dec 01, 2019 2:26 pm

Thanks dur808, the app worked. I'm flummoxed as to why I can't login otherwise.... :confused :confused

Helo80
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Re: Is anyone else unable to log in to Vanguard today 12/1/19?

Post by Helo80 » Sun Dec 01, 2019 2:27 pm

logged in on desktop earlier today. No problems here

dru808
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Re: Is anyone else unable to log in to Vanguard today 12/1/19?

Post by dru808 » Sun Dec 01, 2019 2:28 pm

focusedonwhatmatters wrote:
Sun Dec 01, 2019 2:26 pm
Thanks dur808, the app worked. I'm flummoxed as to why I can't login otherwise.... :confused :confused
It seems to happen a few times a year. I don’t even use the regular login anymore. You can do it all from the app. :sharebeer

focusedonwhatmatters
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Re: Is anyone else having trouble getting into vangaurd

Post by focusedonwhatmatters » Sun Dec 01, 2019 2:28 pm

I also can't log in on my laptop or phone, but just downloaded the app and it worked. :confused

dru808
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Re: Is anyone else having trouble getting into vangaurd

Post by dru808 » Sun Dec 01, 2019 2:30 pm

mortfree wrote:
Sun Dec 01, 2019 1:19 pm
Must be the bad weather in Philly or Vanguard’s business model is not sustainable and they no longer exist.
😂 😝

Topic Author
coffeeblack
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Re: Is anyone else having trouble getting into vangaurd

Post by coffeeblack » Sun Dec 01, 2019 2:30 pm

Phone worked but not computer. Must be something with their site.

Topic Author
coffeeblack
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Re: Is anyone else having trouble getting into vangaurd

Post by coffeeblack » Sun Dec 01, 2019 2:31 pm

mortfree wrote:
Sun Dec 01, 2019 1:19 pm
Must be the bad weather in Philly or Vanguard’s business model is not sustainable and they no longer exist.
No it's just Aliens.

Geologist
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Re: Is anyone else having trouble getting into vangaurd

Post by Geologist » Sun Dec 01, 2019 2:32 pm

I just got in again about 20 minutes ago, so I don't think it is their site. Perhaps it is your ISP.

Geologist
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Re: Is anyone else unable to log in to Vanguard today 12/1/19?

Post by Geologist » Sun Dec 01, 2019 2:39 pm

I logged on twice today from my laptop with no issues.

dixdak
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Location: Chicago

Re: Is anyone else having trouble getting into vangaurd

Post by dixdak » Sun Dec 01, 2019 2:40 pm

Spell Vanguard correctly? Based on the subject line that’s where I would start.
Last edited by dixdak on Sun Dec 01, 2019 2:44 pm, edited 1 time in total.

focusedonwhatmatters
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Re: Is anyone else having trouble getting into vangaurd

Post by focusedonwhatmatters » Sun Dec 01, 2019 2:42 pm

deleted.
Last edited by focusedonwhatmatters on Sun Dec 01, 2019 5:16 pm, edited 1 time in total.

focusedonwhatmatters
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Re: Is anyone else unable to log in to Vanguard today 12/1/19?

Post by focusedonwhatmatters » Sun Dec 01, 2019 2:46 pm

HomeStretch wrote:
Sun Dec 01, 2019 2:26 pm
I did not have any issues today logging onto website or app.

There’s another thread started today about a log on problem:
viewtopic.php?f=1&t=296400
homestretch, thanks for the link. Before I posted this topic I did a search to see if anyone else had an issue with Vanguard today; the OP of the other tread had a typo in Vanguard so it didn't come up :P

Trader Joe
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Re: Is anyone else unable to log in to Vanguard today 12/1/19?

Post by Trader Joe » Sun Dec 01, 2019 3:26 pm

focusedonwhatmatters wrote:
Sun Dec 01, 2019 2:20 pm
I've tried to log on using multiple browsers on different devices and can't get in. Is it just me?
No, no issues logging in at all.

LifeOfRiley
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Re: Is anyone else unable to log in to Vanguard today 12/1/19?

Post by LifeOfRiley » Sun Dec 01, 2019 3:28 pm

I've been unsuccessful at trying to log in today, too. Tried the usual: reboot, other browsers, etc. No luck. Downloaded the iPhone app and that does work.

UpperNwGuy
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Re: Is anyone else unable to log in to Vanguard today 12/1/19?

Post by UpperNwGuy » Sun Dec 01, 2019 3:46 pm

I logged in successfully about 2pm today using my Macbook's Safari browser.

focusedonwhatmatters
Posts: 152
Joined: Wed Nov 29, 2017 11:49 am

Re: Is anyone else having trouble getting into vanguard [12-1-19]

Post by focusedonwhatmatters » Sun Dec 01, 2019 5:17 pm

After a dozen or so attempts today, I'm finally able to log in on my computer.

Topic Author
coffeeblack
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Re: Is anyone else having trouble getting into vangaurd

Post by coffeeblack » Sun Dec 01, 2019 6:49 pm

dixdak wrote:
Sun Dec 01, 2019 2:40 pm
Spell Vanguard correctly? Based on the subject line that’s where I would start.
Right.
How do you spell vanguard???

wishy-washy
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Re: Is anyone else having trouble getting into vanguard [12-1-19]

Post by wishy-washy » Sun Dec 01, 2019 8:02 pm

This morning I couldn’t get in using the app but was able to using a browser.

Naikansha
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Re: Is anyone else having trouble getting into vanguard [12-1-19]

Post by Naikansha » Sun Dec 01, 2019 10:05 pm

I've had no luck getting into my accounts after numerous attempts for most of this evening.

mortfree
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Re: Is anyone else having trouble getting into vanguard [12-1-19]

Post by mortfree » Sun Dec 01, 2019 10:32 pm

iPhone app just let me login.

Seems like a trolling post every so often (esp weekends) and always about vanguard.

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Cubicle
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Re: Is anyone else having trouble getting into vanguard [12-1-19]

Post by Cubicle » Sun Dec 01, 2019 10:48 pm

Last night Vanguard.com was doing maintenance & while I could log in & see balances, I could not see holdings. This morning & 2 minutes ago I had no problems; all holdings visible & no problems logging in.

BHawks87
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Re: Is anyone else having trouble getting into vanguard [12-1-19]

Post by BHawks87 » Sun Dec 01, 2019 11:11 pm

Had trouble logging in all morning but then finally was able to log in a few hours ago. Made a transfer in my taxable account and then wanted to deposit some money but it stopped working again.

Just was able to log into the app and complete the deposit I wanted to do but then the app booted me out and now I can't log in again. :annoyed

focusedonwhatmatters
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Re: Is anyone else having trouble getting into vanguard [12-1-19]

Post by focusedonwhatmatters » Mon Dec 02, 2019 9:33 am

mortfree wrote:
Sun Dec 01, 2019 10:32 pm
iPhone app just let me login.

Seems like a trolling post every so often (esp weekends) and always about vanguard.
mortfree, with all due respect, please consider that real people (such as me) had an actual problem, and in the absence of any explanation from the organization (Vanguard), and being unable to contact a human (their call center is closed on the weekend...I tried prior to posting), in such a situation one might inquire on this board if others experienced the same thing. I take offense to be called a "troll".

Geologist
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Re: Is anyone else having trouble getting into vanguard [12-1-19]

Post by Geologist » Mon Dec 02, 2019 9:52 am

I don't consider you a troll. However, quite a few people were able to log in. Some (like me) did so multiple times and executed transactions. Therefore, you should consider the possibility that the problem was not with Vanguard's website but with the connection between you and Vanguard's website. If Vanguard's call center had been open, they might not have satisfied you. They might well have reported that the website was working.

Got_Milk2015
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Re: Is anyone else having trouble getting into vanguard [12-1-19]

Post by Got_Milk2015 » Mon Dec 02, 2019 10:06 am

I haven't been able to log into the website yesterday or at present, keep getting "the page you requested could no longer be found".....I can log in on the app thru cell phone but not the website....

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Carlos Danger
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Re: Is anyone else having trouble getting into vanguard [12-1-19]

Post by Carlos Danger » Mon Dec 02, 2019 10:15 am

Cannot log in on my laptop. Been trying all morning, just get the "the page you requested could no longer be found" page.

No e-mail about the issue, or text, no tweet from their twitter account. Ridiculous.

Geologist
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Re: Is anyone else having trouble getting into vanguard [12-1-19]

Post by Geologist » Mon Dec 02, 2019 10:25 am

I just logged in. So.. no email or tweet from their twitter account, because their website is functioning. Perhaps it is an issue by geographic location or a Cyber Monday traffic snarl but it is not a systemic Vanguard website issue.

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Carlos Danger
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Re: Is anyone else having trouble getting into vanguard [12-1-19]

Post by Carlos Danger » Mon Dec 02, 2019 10:44 am

Literally no other sites I cannot log into. Even crummy oft-troubled oneamerica site for 403(b).

Cannot log in via Phone browser, although on the phone I at least get texted a log-in code before saying cant connect. On explorer, firefox, or chrome on PC I don't even get a texted code. Just immediately sent to "the page you requested . . ." upon entering username and password.

Got_Milk2015
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Re: Is anyone else having trouble getting into vanguard [12-1-19]

Post by Got_Milk2015 » Mon Dec 02, 2019 10:55 am

Just off the phone with Vanguard, it's a known issue and they're working on it...no time estimate for fix

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Carlos Danger
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Re: Is anyone else having trouble getting into vanguard [12-1-19]

Post by Carlos Danger » Mon Dec 02, 2019 11:00 am

Got_Milk2015 wrote:
Mon Dec 02, 2019 10:55 am
Just off the phone with Vanguard, it's a known issue and they're working on it...no time estimate for fix
You're the man (or woman). :sharebeer

Thanks for the useful reply and saving the rest of having issues a phone call.

Naikansha
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Re: Is anyone else having trouble getting into vanguard [12-1-19]

Post by Naikansha » Mon Dec 02, 2019 11:42 am

Thank you. All good now with updated information about asset contributions.

SeaToTheBay
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Re: Is anyone else having trouble getting into vanguard [12-1-19]

Post by SeaToTheBay » Mon Dec 02, 2019 12:45 pm

Had the same problem yesterday and again today. Multiple browsers, deleted cookies, no luck. Will try the app.

EDIT: Downloaded the app and took a few tries and a lot of waiting, but finally got in.

Carl53
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Re: Is anyone else having trouble getting into vanguard [12-1-19]

Post by Carl53 » Mon Dec 02, 2019 1:54 pm

Still having problem with windows7 and chrome browser. I can get in today to see holdings which I could not yesterday but there are no graphics, just looks like an old dos screen. When I go to ask for a list of mutual funds or efts available, it just spins for awhile, I see 'resolve host' in the lower left and it comes back to the original screen. Accessing the account from the app seems functional.

focusedonwhatmatters
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Re: Is anyone else having trouble getting into vanguard [12-1-19]

Post by focusedonwhatmatters » Mon Dec 02, 2019 2:45 pm

After logging in once on my laptop yesterday, today I am unable to. I was able to get in on the app, but I can't see all my accounts.

Ndop
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Re: Is anyone else having trouble getting into vanguard [12-1-19]

Post by Ndop » Mon Dec 02, 2019 2:48 pm

Gets stuck at the page to use a security key. "Log on to use security codes" sends a code, I enter it, but it doesn't work either in the end. Using Windows 7 and Chrome browser

Ndop
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Re: Is anyone else having trouble getting into vanguard [12-1-19]

Post by Ndop » Mon Dec 02, 2019 2:53 pm

Also can't login with Windows 10/Google Chrome or Windows 10/Microsoft Edge

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vitaflo
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Re: Is anyone else having trouble getting into vanguard [12-1-19]

Post by vitaflo » Mon Dec 02, 2019 3:37 pm

The problem yesterday was that their static CDN was down, so it was not loading CSS/JS, etc, but was showing HTML, which is why logging in didn't work (but looked like you could log in).

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Carlos Danger
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Re: Is anyone else having trouble getting into vanguard [12-1-19]

Post by Carlos Danger » Mon Dec 02, 2019 3:40 pm

"our team is working to resolve this as quickly as possible"

"our team is working to resolve this as quickly as possible"

"our team is working to resolve this as quickly as possible"

Unfortunately "quickly" isnt going to cover today's market hours it seems.

mortfree
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Re: Is anyone else having trouble getting into vanguard [12-1-19]

Post by mortfree » Mon Dec 02, 2019 3:48 pm

Just bought 35 shares of VTI at 158.925 via the vanguard app.

12/2 at 3:46pm EST

Thanks for the encouragement to invest this cash.

Now the market will crash
Last edited by mortfree on Mon Dec 02, 2019 4:06 pm, edited 1 time in total.

Ndop
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Re: Is anyone else having trouble getting into vanguard [12-1-19]

Post by Ndop » Mon Dec 02, 2019 3:52 pm

I just talked with cust service rep. They recommended deleting cookies. Didn't help. They submitted a ticket to their web support team. Apparently many are still having difficulty logging in.

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