, you are the greatest! Thank you so much for that link. Live online chat with Comcast is ABSOLUTELY the way to go. I called them... again... to try to lower my bill just last week, and I finally got lucky but not very -- they only knocked off about $10. Well after reading this thread today, I did the online chat with Comcast for the first time, and somehow they were able to give me an incredible deal, even cheaper by about another $20, and
they upgraded me from 6mb to 16mb internet speed, and
now I get free modem rental. This new promo lasts for 12 months. You made my day to say the least. Cheers!
I have Digital Starter on two HD DVR boxes, no premium channels.
Here's my chat transcript that I trimmed down for our purposes:
http://www.comcastsupport.com/chatwithu ... artcom.asp
Subject: Considering moving to Verizon
Placido > Hello jason_, Thank you for contacting Comcast Live Chat Support. My name is Placido. Please give me one moment to review your information.
Placido > Hi Jason, how are you today?
jason_ > I'm fine, thanks
Placido > I understand where you are coming from Jason and I am sad that you are considering moving to Verizon however do you mind if I ask the reason?
jason_ > Because it costs less for the same services that I like.
Placido > I will check for options that will help you lower your bill.
Placido > Jason, I see here that your service are all under a promotional rate, right?
jason_ > Triple play, yes
jason_ > I have a promo rate on one of the two DVRs. Is there any way to get the promo rate on both?
Placido > Sure, let me check that for you Jason.
Placido > Jason, I see here that your monthly rate is $127.90, right?
jason_ > Correct
Placido > Jason, how about I will make it to the last stretch?
Placido > Instead of $127.90 to $114.85 a month.
Placido > How is that sound to you?
jason_ > That sounds good, but do I need to downgrade anything?
Placido > Also, your internet service changes from 6MB to 16MB, one of our fastest speed in internet service.
Placido > That is the only change in your services Jason.
jason_ > Would the bill be even cheaper than $114.85/month if I stay at 6mb? I don't need the faster 16mb.
Placido > It would be cheaper if you will have 16mb since the promotional is for the 16mb.
Placido > Also, I will give you your modem rental for free.
Placido > How is that?
Placido > So, your monthly rate will be only $109.85.
jason_ > I'm very happy with what you could do for me today, thank you
jason_ > okay that's great! we can finalize now. thanks so much. How long will this new promotional price last?
Placido > This is good for 12 months Jason and no worries still because you could just chat with us back the moment it is about to end and ask for another promotional rate.