Nonnie: did you try your Congressman's office?
Oh sure I did especially after all the great help I received with my Social Security repayment,
. TD made it a really complex situation. Parents had died 10 years prior, leaving a trust with only themselves as trustees so it was a headless trust. When moving an inherited picture, bonds fell out of back. Bonds were in father's name (who died last) with mother as alternate benificiary.
First TD wanted certified copy of will which we ordered and sent. Then they wanted certified copy of trust which state could not provide and lawyer's office wanted $150 or so to "look" for. We sent plain copy of trust to TD and they then wanted certified copy of distribution of assets when will was probated (assets were split evenly between two sons), affadavit from state or lawyer certifiying it was headless trust and wanted other son to sign off on everything. Not only did he refuse to do that before all documentation had been completed, he refused to participate in costs or efforts. When TD said they would not UNDER ANY CIRCUMSTANCES redeem only half the bonds and insisted they needed both heirs to sign--and provided documentation of either law or rules to that effect-- I gave up. I spent many hours and many letters and phone calls for only $375 ($750 total bonds that wasn't even mine and finally understood why at the beginning why a TD employee had recommended filing a form saying there hadn't been a will. It's been a couple years, I think I have the details right. Where's the steam coming out of your ears smilie when you need it?
At the time I even corresponded with a fellow BH who had the same problem with TD when her sister wouldn't sign TD forms, much larger dollar amount, sister finally relented and signed and their bonds were cashed by TD.
Thanks for asking