One main issue for me that I've seen with Ally, and pretty much everyone else except for ING is this:
We make it easy for you to receive your funds. Just let us know by phone, chat, or regular mail before your certificate of deposit matures
At ING I could set my maturity options at purchase time. At any time prior to maturity I can change those options. Easy, simple, and effective.
I don't want to CALL customer service to chat with someone to do so. How many menus will I need to traverse, how many buttons will I need to press, how many minutes or hours will I need to wait to do so? This is absurd! It's ONLINE banking and I should be able to do everything I need ONLINE! To me it seems a little fishy as in they don't really want to make it easy for me to get my money back. Sure you get 10 days grace period to do this, but I don't want to spend a second of it on the phone on hold being annoyed.
And regular mail, are you kidding me? I haven't sent a regular letter in so long. That's just so horse and buggy antiquated.
This is actually the main reason I stuck with ING for so long, and never made the move to anyone else. I simply can't believe that no one else can do this, and the lack of this feature bothers me. Not just for the ease of use, but I just attribute this lack to sinister reasons on the part of the banks. They just don't want to make it easy for me to get my money back.