Barclaycard problem

[ericd67]

I have an iTunes rewards card from Barclays. I use the card for almost all of my monthly expenses and pay the balance in full each month through autopay set up on their end. On January 8, they doubled my automatic payment for an unknown reason which left me with a large negative balance on the card (not my checking account). I called on Jan. 9 and they said they would send out a check within 7-10 business days. Refused to just reverse the second duplicate charge. I have not charged anything since so everything would clear alright. So I agreed to wait. I'm still waiting, still no refund. I have called three times, each time they said it was sent. I have not moved, my address has never changed, yet I don't have the money. They aren't unfriendly, just unhelpful. I haven't lost my temper yet but this last call was close. Any suggestions would be appreciated. I have no idea what to do. Thank you.

[Langkawi]

Why not just continue to use the card? Based on your description, it shouldn't take too long to use up the credit.

[ericd67]

I wish I would have done exactly that. At the time I figured the 7-10 days wasn't bad to wait for the check but now the negative balance is gone because they took the balance back UP to zero and supposedly sent a check.

[WHL]

I routinely pay over the "current balance" on my credit cards which leaves me with a temporary negative balance. No big deal, just keep using (and paying off!) like normal.

[ericd67]

I'm not making the problem clear. I no longer have a negative credit balance on my card beacuase they nuked it in order to send me a check. I still have my regular credit limit available and can use the card but I still won't have my money because I would no longer be eating up a negative credit balance. The negative credit balance is gone and is sitting somewhere in the form of a check made out to me (supposedly). Does that make sense? I don't know how else to describe the problem...

I need to be able to present them with a logical and simple solution that they can understand. Any ideas? Sorry for my lack of communication skills!

[The Wizard]

Avoid using auto-pay in the future then.
I have a Barclay MasterCard through US Airways.
I often pay down my balance a few times a month on their website, just because I want to.
It WILL NOT LET me make a $500 payment if my balance is just $490.
First I've heard of the problem the OP had...

[archbish99]

If it's been long enough to call the check lost, see if they'll void the check and put the payment back on your account. As mentioned, you'll spend it off in a month or so anyway. If they have a minimum length of time between sending a check and declaring it lost, though, you'll just need to wait.